CANCELLATION - For bookings placed prior to 1st January 2026, please see full T & C's click here
Where Your Booking is made using a third party provider or booking agent (“Third Party Provider”) the terms and conditions notified to You by that Third Party Provider will apply to Your Booking, instead of these Terms and Conditions.
We reserve the right to cancel the Booking if full payment has not been received by the agreed balance due date.
If you have booked a property with 1 to 5 bedrooms (see below), this is 6 Weeks (42 days) prior to Your arrival or by such other date as We may specify in writing.
If you have booked a property with 6 or more bedrooms (see below), this is 12 Weeks (84 days) prior to Your arrival or by such other date as We may specify in writing.
In the event of a cancellation by You, You must notify Us as soon as possible in writing.
Peak Venues will apply the scale shown in the summary table below to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.
The percentage of the total booking value payable by the Guest
Included properties: The Pigsty, Applehoe Cottage, Edge Cottage, Holborn Cottage, Hugh Cottage, Rose Cottage, South View, Top Shippon, 3 Sunny Lea, Applegarth, Bat's Belfry, Church View, Ingle Cottage, Red Lion Yard, Rivermeade Cottage, Row-Win, Shippon Barn, Amberleigh House, Cruck'd Barn, Thornbridge Lodge, Rowdale Farmhouse, Swallow Barn and The Barns.
| Notice of cancellation | Amount payable by the Guest |
|---|---|
| More than 6 weeks (42 days) | No additional charge. The balance will not be due; however, the 25% Booking Deposit and Booking Fee are non-refundable. |
| More than 3 weeks but less than 6 weeks (21–41 days) | 50% of the total Accommodation Cost and non refundable Booking Fee will be charged. The remaining 50% will be refunded. |
| Less than 3 weeks (0–20 days) | 100% of the Booking Value and non refundable Booking Fee will be charged. |
Included properties: The Farmhouse at Benty Grange, Buxton Lodge, The Barn at Benty Grange, The Grange, Hillcroft, Redhurst Barn, River Cottage, Rowdale Barns, Sydnope Hill Farm, Holly Bush Barn (Sleeps 26), Priestcliffe House, The Star, The Telephone Exchange at Parsley Hay, Manifold Farmhouse, Manifold Barns, Oak Tree Farm, Dale House, Benty Grange Farm, Cliff House, Lapwing Barns, The Green Man, The Red House, The Derwent Country House, The Crewe and Harpur, Manifold Farm, Hurdlow Grange and Holly Bush Farm.
| Notice of cancellation | Amount payable by the Guest |
|---|---|
| More than 12 weeks (84 days) | No additional charge. The balance will not be due; however, the 25% Booking Deposit and Booking Fee are non-refundable. |
| More than 8 weeks but less than 12 weeks (56–83 days) | 50% of the total Accommodation Cost and non refundable Booking Fee will be charged. The remaining 50% will be refunded. |
| More than 4 weeks but less than 8 weeks (28–55 days) | 75% of the total Accommodation Cost and non refundable Booking Fee will be charged. The remaining 25% will be refunded. |
| More than 2 days but less than 4 weeks (2–27 days) | 90% of the total Accommodation Cost and non refundable Booking Fee will be charged. The remaining 10% will be refunded. |
| Less than 2 days (0–1 days) | 100% of the Booking Value and non refundable Booking Fee will be charged. |
On receipt of the cancellation, the above chart states the amount the Guest remains liable for at that point in time. Peak Venues will make every attempt to relet the dates to obtain a replacement booking. If the dates are re-let You will receive a refund equal to the re-let rental rate, which may be less if the rates are reduced in line with market forces or if the relet period is shorter than the original booking period. An Administration Fee of £100 will be charged to the Guest and will be deducted from the refund sum due if a relet is successful. Please allow up to 7 working days for a refund to be issued by Peak Venue’s. Card payments may take longer to credit Your account which is outside of the Peak Venue’s control.
Worked examples to show how refunds are calculated (Accommodation Cost of £1000).
| Property size | Cancellation window | Relet? | Accommodation Cost | Calculation | Refund to original Guest |
|---|---|---|---|---|---|
| 1–5 bedrooms | Less than 6 weeks (42 days) but more than 3 weeks (21 days) | Yes (relet for £1000) | £1000 | £1000 − admin charge £100 | £900 |
| 1–5 bedrooms | Less than 6 weeks (42 days) but more than 3 weeks (21 days) | No (not relet) | £1000 | £1000 − 50% charge (£500) | £500 |
| 6+ bedrooms | Less than 12 weeks (84 days) but more than 8 weeks (56 days) | Yes (relet for £1000) | £1000 | £1000 − admin charge £100 | £900 |
| 6+ bedrooms | Less than 12 weeks (84 days) but more than 8 weeks (56 days) | No (not relet) | £1000 | £1000 − 50% charge (£500) | £500 |
We strongly recommend that You take out comprehensive cancellation insurance that covers UK self-catering holidays (see clause 7.0).
PROPERTIES WITH 1 TO 5 BEDROOMS
The Pigsty, Applehoe Cottage, Edge Cottage, Holborn Cottage, Hugh Cottage, Rose Cottage, South View, Top Shippon, 3 Sunny Lea, Applegarth, Bat's Belfry, Church View, Ingle Cottage, Red Lion Yard, Rivermeade Cottage, Row-Win, Shippon Barn, Amberleigh House, Cruck'd Barn, Thornbridge Lodge, Rowdale Farmhouse, Swallow Barn and The Barns.
PROPERTIES WITH 6 OR MORE BEDROOMS
The Farmhouse at Benty Grange, Buxton Lodge, The Barn at Benty Grange, The Grange, Hillcroft, Redhurst Barn, River Cottage, Rowdale Barns, Sydnope Hill Farm, Holly Bush Barn (Sleeps 26), Priestcliffe House, The Star, The Telephone Exchange at Parsley Hay, Manifold Farmhouse, Manifold Barns, Oak Tree Farm, Dale House, Benty Grange Farm, Cliff House, Lapwing Barns, The Green Man, The Red House, The Derwent Country House, The Crewe and Harpur, Manifold Farm, Hurdlow Grange and Holly Bush Farm