CANCELLATION - For bookings placed prior to 1st January 2026, please see full T & C's click here
Where Your Booking is made using a third party provider or booking agent (“Third Party Provider”) the terms and conditions notified to You by that Third Party Provider will apply to Your Booking, instead of these Terms and Conditions.
We reserve the right to cancel the Booking if full payment has not been received by the agreed balance due date.
If you have booked a property with 1 to 5 bedrooms (see below), this is 6 Weeks (42 days) prior to Your arrival or by such other date as We may specify in writing.
If you have booked a property with 6 or more bedrooms (see below), this is 12 Weeks (84 days) prior to Your arrival or by such other date as We may specify in writing.
In the event of a cancellation by You, You must notify Us as soon as possible in writing.
Peak Venues will apply the scale shown in the summary below to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.
Notice of cancellation and the percentage total booking value payable by the Guest
If You booked a property with 1 to 5 bedrooms (see below)
More than 6 Weeks (42 days) - No additional charge – the balance for the Booking will not be due, however the 25% Booking Deposit and Booking Fee will not be refunded
More than 3 Weeks but less than 6 Weeks (21-41 days) - 50% of the total Accommodation Cost will be charged, and the 50% remainder will be refunded to You
Less than 3 Weeks (0-20 days) - 100% of the Booking Value will be charged
If You booked a property with 6 or more bedrooms (below)
More than 12 Weeks (84 days) - No additional charge – the balance for the Booking will not be due, however the 25% Booking Deposit and Booking Fee will not be refunded
More than 8 Weeks but less than 12 Weeks (56-83 days) - 50% of the total Accommdation Cost will be charged, and the 50% remainder will be refunded to You
More than 4 Weeks but less than 8 Weeks (28-55 days) - 75% of the total Accommodation Cost will be charged, and the 25% remainder will be refunded to You
More than 2 days but less than 4 Weeks (2-27 days) - 90% of the total Accommodation Cost will be charged, and the 10% remainder will be refunded to You
Less than 2 days to 0 days - 100% of the Booking Value will be charged
On receipt of the cancellation, the above chart states the amount the Guest remains liable for at that point in time. Peak Venues will make every attempt to relet the dates to obtain a replacement booking. If the dates are re-let You will receive a refund equal to the re-let rental rate, which may be less if the rates are reduced in line with market forces or if the relet period is shorter than the original booking period. An Administration Fee of £100 will be charged to the Guest and will be deducted from the refund sum due if a relet is successful. Please allow up to 7 working days for a refund to be issued by Peak Venue’s. Card payments may take longer to credit Your account which is outside of the Peak Venue’s control.
For example – If You booked a property which has 1 to 5 bedrooms (see below):
A fully paid booking with an Accommodation Cost of £1000, cancelled, and then relet at less than the 6 Weeks (42 days) but more than 3 Weeks (21 days) stage for £1000, means that the original Guest will be refunded £900 of the Accommodation Cost (£1000 minus the admin charge of £100 = £900)
A fully paid booking with an Accommodation Cost of £1000, cancelled, and not relet at less than the 6 Weeks (42 days) but more than 3 Weeks (21 days) stage, means that the original Guest will be refunded £500 of the Accommodation Cost (£1000 minus the 50% of the total booking cost = £500)
For example – If booked a property which has 6 or more bedrooms (see below):
A fully paid booking with an Accommodation Cost of £1000, cancelled, and then relet at less than the 12 Weeks (84 days) but more than 8 Weeks (56 days) stage for £1000, means that the original Guest will be refunded £900 of the Accommodation Cost (£1000 minus the admin charge of £100 = £900)
A fully paid booking with an Accommodation Cost of £1000, cancelled, and not relet at less than the 12 Weeks (84 days) but more than 8 Weeks (56 days) stage, means that the original Guest will be refunded £500 of the Accommodation Cost (£1000 minus the 50% of the total booking cost = £500)
We strongly recommend that You take out comprehensive cancellation insurance that covers UK self-catering holidays (see clause 7.0).
PROPERTIES WITH 1 TO 5 BEDROOMS
The Pigsty, Applehoe Cottage, Edge Cottage, Holborn Cottage, Hugh Cottage, Rose Cottage, South View, Top Shippon, 3 Sunny Lea, Applegarth, Bat's Belfry, Church View, Ingle Cottage, Red Lion Yard, Rivermeade Cottage, Row-Win, Shippon Barn, Amberleigh House, Cruck'd Barn, Thornbridge Lodge, Rowdale Farmhouse, Swallow Barn and The Barns.
PROPERTIES WITH 6 OR MORE BEDROOMS
The Farmhouse at Benty Grange, Buxton Lodge, The Barn at Benty Grange, The Grange, Hillcroft, Redhurst Barn, River Cottage, Rowdale Barns, Sydnope Hill Farm, Holly Bush Barn (Sleeps 26), Priestcliffe House, The Star, The Telephone Exchange at Parsley Hay, Manifold Farmhouse, Manifold Barns, Oak Tree Farm, Dale House, Benty Grange Farm, Cliff House, Lapwing Barns, The Green Man, The Red House, The Derwent Country House, The Crewe and Harpur, Manifold Farm, Hurdlow Grange and Holly Bush Farm