Frequently Asked Questions

General Questions


The best way to contact us for booking enquiries is by using our enquire now form or alternatively email We answer emails 7 days a week so someone will respond to your query as soon as possible.


You can also give us a call and talk to one of our expert sales team. Our phone lines are open Monday - Friday from 9.15 am -  4.45 pm, and Saturday 10 am - 1 pm. You can call us on 01629 888666. There is a 24hr answering machine on the office telephone when we are closed so do leave a message and we will be in contact with you as soon as possible.

We do not have a brochure. As our property portfolio is ever-changing a brochure would become quickly out of date.

All of our properties are listed on our website with availability, pricing and the option to book online. 

Yes, we have a great selection of venues that can be used for exclusive use for your corporate stay. Please take a look at our Corporate Page for further details as to which properties can work best for you and your team.

Yes we do - please see the list below:

Buxton Based
A2Z Cars - 01298 24455
Allied Taxis - 01298 72123
Crescent Cars Ltd - 01298 73515
Tic-Tak Taxi Services - 01298 72333 or 25633

Bakewell Based
Als Taxi -  07866 661188
Pacman Taxi -  07971 400015
Cross Dales Taxi -  01629 650025

Leek Based
Leek Link Taxis -  01538 399 999
Sleek Cars - 01538 555 555
Teletaxis - 01538 383 383

Hope Valley Based
Penny's Cars, Bamford - 07917 710771
Paul's Private Hire, Eyam - 07972 583586
Nice Private Hire, Hope - 07977 402060
Als Taxi, Bakewell-  07866 661188
Matlock Based
DJG Taxis, offering saloon car and minibus taxis the minibuses can seat up to 8 passengers -  01629 650025/ 07767 238331
Yaz Taxi – 01629 690091
Rays Taxis – 07966 924481
Rainbow Taxis - 07530 610063
Matlock Taxis - 01629 584195
Fox Cars  - 01629 583333

Ripley Based
1st Call – 01773 570000
Ripley Taxis – 01773 742929
Wirksworth and Matlock Based
Rays Taxi  - 07966 924481
DJG Taxis,  a taxi/mini bus (8 seater) service - 01629 650025/07767238331

Ashbourne Based
Ashbourne Taxis - 01335 345810

Booking Questions

It's really easy to book a property with us, all of our properties are available to book online by simply following the 'Book Now' link.  Once you have placed your booking online we will be in touch to confirm and process your payment.

Alternatively, if you don't wish to book online you can always email us at or call 01629 888666 and one of the sales team can take your booking over the phone.

If you are staying in one of our larger properties it is important for health and safety, fire regulations and insurance that we know the exact breakdown of your group. Some properties also may not be suitable for your group's needs or plans, so the information you provide helps us to find you the best place for your group stay. 

All of our properties are set up and equipped for the capacity advertised. Please do check with us if you are expecting any extra day guests to visit during your stay as there may be restrictions on parking, inadequate facilities etc at the property.

We welcome all types of groups but some of our properties have restrictions i.e. single sex groups, hens, and stags due to their village or residential location, and issues with noise. We have a large collection of unique venues and we are very happy to advise which properties will be most suited for your plans. We would much prefer you to have a great stay in a venue suited to your needs rather than risk curtailing the enjoyment of your stay if you breach our group/noise policies.

We have a very strict noise policy with a zero-tolerance policy on all late night noise. All outside music and activities are prohibited after 10 pm on most properties so as not to disturb nearby residents. Some properties have further exceptions. You can find further details on our noise policy in our Terms and Conditions.

Yes, we do.  At Peak Venues, we know that your four-legged friends are part of the family and so we welcome dogs in many of our properties. 

Dog Friendly Properties 

There is an additional £30 charge per dog for the duration of your stay to cover additional cleaning, please read our dog policy for more details.

Yes we do. We understand that not everyone likes to stay in a home where dogs have been for health and personal preference. 

The following properties are strictly pet free:

Holborn Cottage | Sleeps 5

No.1 Church View | Sleeps 6

Thornbridge Lodge | Sleeps 8-10

Sydnope Hill Farm | Sleeps 18

The Derwent | Sleeps 40

Yes, we do. The Peak District is one of the best places to visit in the UK for a cycling holiday. We have properties that can provide cycle facilities such as secure storage, wash stations and repair stations. We also have lots of properties located near the famous traffic-free cycling routes - the  Monsal, Tissington and High Peak Trails. 

View our cycle friendly properties here:

Cycle Friendly Stays

We have a number of properties that can host Hen or Stag weekends, however we are not a traditional 'Hen' or 'Stag' destination/venue provider. We cater for hen and stags looking for something alternative to the traditional 'do's. Think relaxing and restorative Hen/Stag weekends in beautiful rural locations, hire private chefs, take long walks or bike in the countryside, and try a wine or beer tasting session at your venue. For the more adventurous Hen/Stag weekend you will be spoilt for choice in the Peak District. There is an abundance of exciting activities to try from abseiling, mountain biking, 'Hunted in the Peaks', rock climbing, archery, horse riding, golfing and heaps more. 

Alternative Hen Weekends

Alternative Stag Weekends

Unfortunately, we do not offer one-night stays at any of our properties as we do not operate a hotel service. 

All of our properties are advertised for self-catering weekends, mid-week stays (Monday to Friday) and week-long holidays.

At the present time, it is not possible to get married in any of our properties as none are licenced for wedding ceremonies. We do hire our venues out for wedding guest accommodation as we are situated close to many wedding venues. 

We do not usually rent out our properties to weddings as we do not have the staff or set up to dedicate any time to help with your planning or actual event. You are also not allowed to exceed the numbers of guests over and above the property capacity and unfortunately, we do not allow marquees or gazebos to be erected on the grounds. We also do not allow live bands, PA systems and discos.

However, we have had successful small and informal low-key weddings where guests marry locally and then hire out the venue as a self-catering option and we leave it all to you! If this can work we do advise a viewing of the property before you book to see that it can suit what you are looking for to make sure you are totally happy with all equipment and facilities.

Alternatively our sister site Knockerdown Holiday Cottages & Events Venue can host exclusive use weddings.

We have one property that has a hot tub:

Oak Tree Farm

Our sister site Knockerdown Holiday Cottages has a shared indoor heated swimming pool. 

Knockerdown Holiday Cottages

We often get asked if guests can hire hot tubs from external companies and unfortunately we are unable to allow them, this is mainly due to site issues such as access, electric supplies, health and safety and insurance.

It is also very important for us not to promote house parties as these can have a negative impact on the local residents and communities. Even though most of our guests are totally respectful of our Terms and Conditions with regards to late-night noise, from our experience when a hot tub has been installed the temptation to use it in the evenings becomes a problem with external noise late at night. 

We do not allow live bands, PA systems or discos at our properties as again it is important for us not to promote house parties and be considerate of the local residents and communities. 

Yes, we do allow guests to hire outside caterers and private chefs at our properties. We have a great list of highly recommended catering companies and  privates chefs that have been to our properties before. 

Catering & Private Chefs

If you want to use a company/chef that is not on our list, please do contact the Peak Venues team at and we will be able to help. 

We can receive multiple enquiries for the same property/dates and we offer a live booking system. To ensure all potential guests have a fair chance of booking, we are not able to offer you a hold on the dates you request, but we do our very best to assist you with prompt communication throughout the booking process.

Once you have booked a stay online, you will receive an automated email from us advising your stay is provisionally booked. Once we have processed your payment (usually by the next working day at the latest) you will then receive a notification that your booking is confirmed and that your payment has been taken. 

To confirm a booking and secure a property, a 25% deposit is due. The remaining balance is then due 12 weeks before arrival along with a refundable security deposit. 

 A fully refundable security deposit is charged (at the balance due stage) on all group bookings and returned after your stay. 

In order to continuously provide a high standard of property for our guests to enjoy, it is essential that we request guests to pay a security deposit to ensure that our properties are respected. By holding this, it assures the property owner that the guests have agreed to be responsible whilst staying and it encourages the property to be left in the same way it was at the start of the stay. We do understand that accidents do occur and are extremely reasonable with minor breakages and damage. (Please note that this is a separate refundable deposit payment in addition to the 25% booking deposit which is part of your overall payment.)

We understand that accidents happen and for any breakages to small items (glasses, plates etc) there will be no charge. In the event of damage to other items such as electrical equipment, furniture, furnishings or bed linen and towels it is important that you advise us as soon as possible. The cost of repair or replacement will be taken from your security deposit. Please note that there is a charge if bed linen and/or towels are permanently stained by fake tan, makeup etc as the stained items will need to be replaced.  

One of the hardest parts of being the lead guest organising a holiday for multiple people is often gaining commitment from the group after the deposit has been paid. On occasions, we find that when the balance is due, you may experience your numbers dropping and therefore the cost per head increases.

As you are booking a property (as defined within your Booking Confirmation including the Property's grounds and outbuildings), and not paying per person, we are unable to renegotiate the price. Please take this into account before committing to a booking. 

If your group size does decrease and you wish to move to a smaller venue this will be treated as a cancellation and the cancellation policy applies to the original booking. If wish to cancel the booking, please contact us as soon as possible and we will assist you. We strongly advise that you take out travel insurance that covers you in the event that you wish to cancel.

Cancellation Policy

Terms and Conditions

We cannot provide travel insurance as we are not a financial service provider regulated by the Financial Conduct Authority (FCA). 

It's common for people to think that they don't need travel insurance for UK trips. In terms of insuring for medical issues, the NHS will cover any medical needs in the UK, but things can still go wrong with a UK trip. It’s possible that an internal flight or train might be cancelled, your car might break down, or you might need to cancel your trip due to ill health or bereavement. You can easily get travel insurance for trips in the UK that can cover you for all these things to give you peace of mind. You may also find that you are already covered through other insurance policies you may have or via your bank so it's worth checking your existing policies before you purchase any new cover. 

We strongly recommend you take out travel insurance for the above reasons. Make sure that the policy you buy covers your whole group and we also strongly recommend that the policy covers you for personal liability claims in the event that accidental damage is caused during your stay.

Yes, all of our properties provide bed linen and beds will be made up ready for your arrival.

All properties provide a minimum of 1 bath towel per person and a hand towel in each bathroom. Some properties provide a bath and hand towel for each guest.

Tea towels are also provided

All of our properties are strictly non-smoking and non-vaping, (vaping can trigger fire alarms). If this is ignored, you may be charged a fee for fumigating a property - see security deposits above.

WiFi is provided free of charge at all of our properties. Most of our properties have good speed, connection and bandwidth, however, in some of our more rural, remote properties sometimes there may be an intermittent connection and speeds may be variable and unreliable. This sometimes happens because lots of guests all trying to use WiFi for streaming and downloading at the same time. We hope you appreciate that this is beyond our control. We also hope you appreciate that we cannot guarantee WiFi if there are technical issues in the area.

Most of our properties provide hypoallergenic pillows and bedding as standard, however other furnishings such as scatter cushions may have feather fillings. Please make us aware before you book if you have any allergies. We can check with the owners to confirm if feather items are in place and if an alternative can be arranged.

Accessing your secure Guest Login area is really easy. Once your booking is confirmed we will send you a confirmation email where you will find a link to register for access to Guest Login. Simply follow the instructions on the screen to log in. 

Alternatively head to the Guest Login page on our website for instructions on how to access it.

Guest Login

Please note you must have a confirmed booking with us in order to access this area. If you are having any problems registering or accessing your details please contact and one of our team will help.

Arrival & Property Questions

All properties provide the following essential items:

Bed linen, towels, all utilities, logs where there is a log burner (amount stated on individual property page), and WiFi 

All properties will have a supply of basic household items, however as there are no staff on site if you run out of these items you will need to replenish them. Basic household items include loo roll, kitchen cloths, tea towels, washing up liquid, pan scrub, pepper, salt, tea, coffee, sugar, bin liners, antibacterial soap, as well a few dishwasher tablets (where applicable). 

All properties have fully equipped kitchens with all the usual appliances you would expect to find in a kitchen. There will be a good supply of cooking and baking equipment to allow you to prepare food easily. There will also be enough crockery/cutlery/glassware etc for the maximum occupancy stated for the property.

If guests have a specific item(s) they need for their stay, we advise you to bring it with you. 

If you have received a reminder from us 3 weeks prior to your stay to complete your bedroom requirement form please click the link in the email and follow the instructions.

Alternatively, you can access your bedroom requirement form in your secure Guest Login Area

If you cannot access the form or are not able to complete this online, please email us the details at and we can update your booking accordingly. 

Please note that any changes to bedroom requirements may not be guaranteed if it's less than 24 hours before your arrival.


We do have to know the details of each person that is staying on the property in order for us to meet UK fire regulations, insurance needs and health and safety requirements.

We ask for your expected numbers at the booking stage, so that we are comfortable that you are not exceeding the capacity of the property. If you have not already provided this information at the time of booking we will contact you 3 weeks prior to your arrival, we will request the full list of guests' names and also your room requirements so that we can plan that your beds are made up correctly for your stay.​

Most of our properties can provide at least 1 travel cot and 1 high chair. Some of our larger properties can provide more, please see individual property information for more details. 

You can request these items on your bedroom requirement form which can be found in your secure Guest Login Area

If you require a travel cot or high chair, please notify us within 7 days of arrival so we can advise our housekeeping teams accordingly.

*Please note if you require a travel cot, we cannot provide bedding/linen for these so you must supply your own linens.

Unfortunately for health and safety reasons, we cannot provide stair gates in any of our properties.

If you wish to bring one with you, you may do so but we kindly ask that you install and remove them carefully. Any damage to paint, walls, carpets or staircases from the use of stair gates will result in a charge being taken from your security deposit to repair the damages caused.

Our standard arrival and departure times are: 

  • Arrival from 4 pm on your chosen arrival day. 
  • Departure by 10 am on your departure day.

Please respect these times as they are in place to allow our housekeeping teams enough time to clean each property thoroughly before and after your stay.

Every property has a digital welcome guide that is full of detailed information about the property, things to see and do in the local area, recommended places to eat and other useful information about the Peak District. 

You can access this digital welcome via the QR code which will be somewhere prominent in the property, usually by the entrance, hallway or in the kitchen. Simply scan the code and view the pdf. Alternatively, you can access this guide via your Guest Login Area (under 'Other Info' tab)

All properties also have a  hard copy of key property information and instruction books for using appliances. 

Yes, this is absolutely fine with us we just ask that all deliveries be arranged for after your first guest has arrived at the property so that they can receive the delivery, as we cannot accept this on your behalf. 

Directions can be found within your Guest Arrival & Departure Information. This is sent out as a pdf attachment upon payment of your balance (12 weeks prior to arrival). 

This document also includes details of key collection and owner contact details, along with any other property-specific arrival and departure information. There is also a link so you can view and download the property welcome guide which is packed full of useful information about the property and the local area. 

This information can also be accessed in your secure Guest Login Area. 

Please make sure you have read and downloaded the property-specific directions. These are available on the website listing and also via your secure Guest Login Area. 

We provide detailed written directions along with GPS coordinates and a What3Words link so that you can find the exact location. 

If you are still struggling to find the property please contact the owner/house representative who will be able to assist you. These details are provided in your Arrival and Departure Information and your check in details. 

At some properties, there will be a key box and we will email the key box code to the lead guest 7 days prior to arrival. Some owners/housekeepers will meet you at their property at a pre-agreed time. This will be detailed in your Arrival and Departure Information that we send you once you have paid your balance.

All check in instructions are sent out to the lead guest 7 days before arrival. If you are the lead guest and you have not received an email from us, please check your junk/spam folders first. If there is no email from us please contact us directly at with your booking reference and we will assist you.

We want you to enjoy your stay with us as much as possible and our teams of housekeepers, maintenance and owners all work hard to make sure every property is perfect for you. However, sometimes things can go wrong or be missed. 

If you are unhappy or are experiencing problems during your stay, you must notify the owner and/or housekeeper immediately to give them a chance to resolve the matter for you. In most cases, issues can be resolved quickly and easily without it having too much of an impact on your stay. If you are unable to resolve the matter with the owner and/or housekeeper, please contact the Peak Venues team and we will assist. Please do not leave it until you have returned home as we are unable to help by that point.

If you are under the maximum occupancy level, and you have not received a low occupancy discount then it would be fine for your friends to stay, we just need to know their names for insurance and health and safety reasons.

If you are at full occupancy levels then unfortunately your friends can not stay.  Due to UK health and safety legislation and insurance policies, you are not permitted to exceed the maximum occupancy levels at any property. 

Post Departure Questions

We refund your security deposit as soon as possible (usually within 5 working days of your departure unless issues have been brought to our attention). During the few days after your departure, the housekeeping team/owner will be servicing the property. Once the cleaning has been completed, we will be in contact via email with details of your refund. If you have encountered any problems at all or have experienced any issues that might hinder the process, please do not hesitate to let us know at your earliest convenience.

You will receive an email notification from us advising that the refund has been processed. At this stage, the payment is with your banking provider and may take 3-7 working days to appear in your bank account.

If you have left an item in one of our properties please email us as soon as possible. Let us know what the item was and if possible where you left it. If you were staying in a large property, a bedroom number or specific room details is always very helpful.

Our housekeepers will endeavour to find lost/left items and once found we will notify you that we have them in our possession. We can arrange to post items back to you, there is a minimum £10 charge to post items back to you. For high-value items, we will contact you to discuss insurance/special delivery costs that may be more than £10. Alternatively, if you have someone who can collect high-value items we will hold them at our head office for collection.

Some owners have a guestbook in the property where you can leave a review. We will also send you an email 7 days after your departure with a short survey. You are welcome to fill this in at your leisure. 

Alternatively please email us with any feedback at

Corporate Stay Questions

Yes, we have a great selection of venues that can be used for exclusive use for your corporate stay. Please take a look at our Corporate Page for further details as to which properties can work best for you and your team.

Yes, we offer stays of 1 night or more mid week for business groups. If your arrival is on a Tuesday or Wednesday,  then we can offer you much more flexibility with your timings and can maximise the use of the venue with no restrictions on your arrival and departure times.  Please contact us directly for a bespoke quote. 

You can enquire by completing our corporate enquiry form, emailing us at or calling our sales team on 01629 888666.

Corporate Enquiry Form 

You can book additional services such as catering and activities through our trusted partner My Peak Event. The team at My Peak Event offers a one-stop shop to hire private chefs, book activities, delivered catering solutions, and bespoke support during your stay at a Peak Venues property.

My Peak Event

Our sister site Knockerdown Cottages is the perfect venue to host your Corporate Christmas party. With accommodation for up to 93 persons, large event spaces, games room and swimming pool, it is the perfect venue to host your Christmas treat for your team.  

Please visit Knockerdown website for further information regarding Christmas events.

Corporate Christmas Party Venue