Read through questions about everything post departure from your stay with Peak Venues. From returning items left at the property to leaving helpful feedback.
If you have left an item in one of our properties please email us as soon as possible. Let us know what the item was and if possible where you left it. If you were staying in a large property, a bedroom number or specific room details is always very helpful.
Our housekeepers will endeavour to find lost/left items and once found we will notify you that we have them in our possession. We can arrange to post items back to you, there is a minimum £15 charge to post items back to you. For high-value items, we will contact you to discuss insurance/special delivery costs that may be more than £15. Alternatively, if you have someone who can collect high-value items we will hold them at our head office for collection.
Some owners have a guestbook in the property where you can leave a review. We will also send you an email 7 days after your departure with a short survey. You are welcome to fill this in at your leisure.
Alternatively please email us with any feedback at hello@peakvenues.co.uk