Read through popular arrival & property FAQs we've put together, from arrival and departure times to what's provided in properties.
All properties provide the following essential items:
Bed linen, towels, all utilities, logs where there is a log burner (amount stated on individual property page), and Wi-Fi
All properties will have a supply of basic household items, however as there are no staff on site if you run out of these items you will need to replenish them. Basic household items include loo roll, kitchen cloths, tea towels, washing up liquid, pan scrub, pepper, salt, tea, coffee, sugar, bin liners, as well as a few dishwasher tablets (where applicable).
All properties have fully equipped kitchens with all the usual appliances you would expect to find in a kitchen. There will be a good supply of cooking and baking equipment to allow you to prepare food easily. There will also be enough crockery/cutlery/glassware etc for the maximum occupancy stated for the property. If guests have a specific item(s) they need for their stay, we advise you to bring it with you.
If you have received a reminder from us 3 weeks prior to your stay to complete your bedroom requirement form please click the link in the email and follow the instructions. Alternatively, you can access your bedroom requirement form in your secure Guest Login Area.
If you cannot access the form or are not able to complete this online, please email us the details at hello@peakvenues.co.uk and we can update your booking accordingly. Please note that any changes to bedroom requirements may not be guaranteed if it's less than 24 hours before your arrival.
We do have to know the details of each person that is staying on the property in order for us to meet UK fire regulations, insurance needs and health and safety requirements.
We ask for your expected numbers at the booking stage, so that we are comfortable that you are not exceeding the capacity of the property. If you have not already provided this information at the time of booking we will contact you 3 weeks prior to your arrival, we will request the full list of guests' names and also your room requirements so that we can plan that your beds are made up correctly for your stay.
Most of our properties can provide at least 1 travel cot and 1 high chair. Some of our larger properties can provide more, please see individual property information for more details. You can request these items on your bedroom requirement form which can be found in your secure Guest Login Area.
If you require a travel cot or high chair, please notify us within 7 days of arrival so we can advise our housekeeping teams accordingly.
*Please note if you require a travel cot, we cannot provide bedding/linen for these so you must supply your own linens.
Unfortunately for health and safety reasons, we cannot provide stair gates in any of our properties.
If you wish to bring one with you, you may do so but we kindly ask that you install and remove them carefully. Any damage to paint, walls, carpets or staircases from the use of stair gates will result in a charge being taken from your security deposit to repair the damages caused.
Our standard arrival and departure times are:
Please respect these times as they are in place to allow our housekeeping teams enough time to clean each property thoroughly before and after your stay.
Every property has a digital welcome guide that is full of detailed information about the property, things to see and do in the local area, recommended places to eat and other useful information about the Peak District.
You can access this digital welcome via the QR code which will be somewhere prominent in the property, usually by the entrance, hallway or in the kitchen. Simply scan the code and view the pdf. Alternatively, you can access this guide via your Guest Login Area (under 'Other Info' tab).
All properties also have a hard copy of key property information and instruction books for using appliances.
Yes, this is absolutely fine with us we just ask that all deliveries be arranged for after your first guest has arrived at the property so that they can receive the delivery, as we cannot accept this on your behalf.
Directions can be found within your Guest Arrival & Departure Information. This is sent out as a pdf attachment upon payment of your balance (12 weeks prior to arrival).
This document also includes details of key collection and owner contact details, along with any other property-specific arrival and departure information. There is also a link so you can view and download the property welcome guide which is packed full of useful information about the property and the local area. This information can also be accessed in your secure Guest Login Area.
Please make sure you have read and downloaded the property-specific directions. These are available on the website listing and also via your secure Guest Login Area.
We provide detailed written directions along with GPS coordinates and a What3Words link so that you can find the exact location.
If you are still struggling to find the property please contact the owner/house representative who will be able to assist you. These details are provided in your Arrival and Departure Information and your check in details.
At some properties, there will be a key box and we will email the key box code to the lead guest 4 days prior to arrival. Some owners/housekeepers will meet you at their property at a pre-agreed time. This will be detailed in your Arrival and Departure Information that we send you once you have paid your balance.
All check in instructions are sent out to the lead guest 4 days before arrival. If you are the lead guest and you have not received an email from us, please check your junk/spam folders first. If there is no email from us please contact us directly at hello@peakvenues.co.uk with your booking reference and we will assist you.
We want you to enjoy your stay with us as much as possible and our teams of housekeepers, maintenance and owners all work hard to make sure every property is perfect for you. However, sometimes things can go wrong or be missed.
If you are unhappy or are experiencing problems during your stay, you must notify the owner and/or housekeeper immediately to give them a chance to resolve the matter for you. In most cases, issues can be resolved quickly and easily without it having too much of an impact on your stay. If you are unable to resolve the matter with the owner and/or housekeeper, please contact the Peak Venues team and we will assist. Please do not leave it until you have returned home as we are unable to help by that point.
If you are under the maximum occupancy level, and you have not received a low occupancy discount then it would be fine for your friends to stay, we just need to know their names for insurance and health and safety reasons.
If you are at full occupancy levels then unfortunately your friends can not stay. Due to UK health and safety legislation and insurance policies, you are not permitted to exceed the maximum occupancy levels at any property.