Frequently Asked Questions
To help you book and plan your stay, we have put together a list of our most frequently asked questions. If your question has been not covered in the below, please don't hesitate to get in touch and we would love to help.
How To Make a Booking
General questions and answers about booking with Peak Venues
Being a responsible operator of large self catering holiday houses, we have to make sure that our guests are familiar with our Terms and Conditions before they book. We have a strong sense of customer service, we love to communicate directly with our customers to make sure that the property and location you book is absolutely perfect for your stay.
We all love and live in the Peak District so our knowledge is great, our recommendations are honest, and our approach is friendly so we encourage you to pick up the phone or email and get in touch.
Fly us an email or give us a call to tell us which property you are interested in. Provide us with as much information as possible such as the numbers and the make up of your group (adults/children/infants) and the nature of your planned visit i.e. family gathering, friends get together, stag/hen do, birthday celebration. We work on emails 7 days a week so will respond promptly and send you all the options that are available and best suited to your requirements.
Once you have booked, our job is to make sure you enjoy your stay. Between confirmation and your arrival date, we will send you helpful reminder emails of payment dates. We will also provide you with lots of information and recommendations to help you make the most out of the Peak District.
Refundable Security Deposit
Questions regarding our refundable security deposit which is payable on all bookings
A Refundable Security Deposit (the amount is variable dependent on the property, size of group or amount of properties you hire) is returned after your departure. Please note that this is a separate refundable deposit payment in addition to the 25% booking deposit which is part of your overall payment
We request this alongside your balance payment 12 weeks before your stay at the property.
In order to continuously provide a high standard of property for our guests to enjoy, it is essential that we request the guests to pay a security deposit to ensure that our properties are respected. By holding this, it assures the property owner that the guests have agreed to be responsible whilst staying and it encourages the property to be left in the same way it was at the start of the stay. We do understand that accidents do occur and are extremely reasonable with minor breakages, damage and extra cleaning.
We refund your security deposit as soon as possible (usually within 5 working days of your departure unless issues have been brought to our attention). During the few days after your departure, the house keeping team/owner will be servicing the property. Once the clean has been completed, we will be in contact via email with details of your refund. If you have encountered any problems at all or have experienced any issues that might hinder the process, please do not hesitate to let us know at your earliest convenience.
Questions regarding making a booking with Peak Venues.
Demand for our properties are high and we can receive multiple enquiries for the same property and dates. We do understand it is very tricky to organise a group stay and we do our very best to assist you with prompt communication. However, in order to keep the booking system straight forward and ensure all potential guests have a fair chance of booking, we are not able to offer you a hold on the dates.
We welcome all types of groups but some of our properties have restrictions i.e. single sex groups, hens, stags due to village or residential location, noise. We have so much choice we are very happy to advise where you will be most suited for your stay - the enjoyment of your stay will be affected if you breach our guidelines.
We have very strict noise policy with a zero tolerance policy on all late night noise. All outside music and activities is prohibited after 10pm on most properties so not to disturb nearby residents. Some properties have further exceptions. You can find further details on our noise policy in our Terms and Conditions.
It is important for health and safety, fire regulations and insurance that we know the exact breakdown of your group. Properties are set up and equipped for the capacity advertised. Please do check with us if you are expecting any extra day guests to visit during your stay as there may be restrictions on parking, inadequate facilities etc at the property.
Peak Venues are on the emails all through the week. If you are not able to contact us via phone please send us an email and we will get right back to you.
Our telephone lines are available
Monday - Friday 9am - 5pm
Saturday 10 - 1pm
Cancellations & Mastercancel
Questions regarding cancellations and Mastercancel at Peak Venues.
Yes. You can cancel for any reason within 2-60 days of arrival. There are no forms to fill in, we do not require evidence or doctors notes. We simply require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation. You can read our full terms and conditions on this link.
Bookings cancelled within 2 days of arrival are not refundable. For example - if you are arriving on a Monday, you can cancel up to the Friday. Cancellations on Saturday, Sunday (day before) or Monday (arrival day) will not be covered by Master Cancel. We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation.
We strongly advise that travel protection is taken for all bookings to cover last minute cancellations, trip interruption situations, medical coverage, and other unforeseen events that may arise during your trip.
You can read more about our cancellation policy on this link
Cancelling more than 60 days before arrival does not activate Master Cancel. We would recommend waiting for the 60 day cancellation period to start before cancelling your booking.
When Master Cancel is applied for a cancellation the guest receives 100% of payments made. All refund payments are processed on the departure date of the cancelled booking.
No Master Cancel is only included for new bookings made from 12.00pm 7th June 2020 with an arrival date after 1st August 2020.
Bookings made before this date will have the Terms and Conditions accepted at the time of booking.
No sadly not. One of the conditions set by the underwriter is that it is for brand new bookings only, uncompleted bookings which were given deferment letters or credit notes are not covered by Master Cancel.
Bookings made before 7th June 2020 (with an arrival date after 1st August 2020) will have the Terms and Conditions accepted at the time of booking. All customers with a Deferment letter will of course be supported by our dedicated Customer Service team.
Yes. Whether it is because you do not want to risk becoming unwell, whether you are isolating or if there is a government lock down of Peak Venues. Master Cancel will cover this between 60-2 full days before arrival.
No. Master Cancel is valid on all bookings from 12.00pm 7th June 2020 and is included in the cost of the booking.
The following instances are not covered by Master Cancel:
- war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
- acts of terrorism committed for political, religious, ideological, or similar purposes;
- actions intended to prevent any of the above.
Stay in the Peak District
General Hints and Tips from Peak Venues to help with your Stay in the Peak District.
We are fortunate to have lots of space in the Peak District so it's often easy to find free places to park. In busy areas such as Bakewell there are car park meters which charge by the hour. If you are staying for a few days and intend to travel to a few different places in the Peak District you can get a Derbyshire Dales Rover pass for either 3 or 7 days. More details and the link to buy one of these online can be found on this link
We recommend you pre-book your taxi's in the Peak District as we are quite remote and there are not an abundance of taxi services.
Buxton Based Taxis
A2Z Cars - 01298 24455
Buxton Radio Taxi's - 01298 23457
Allied Taxi's - 01298 72123
Jam Taxis - 01298 72333
A Cabs - 01298 70423
Holmes Hire Taxis - 01298 22968
ABC Taxis - 07966 571032
Crescent Cars Buxton - 01298 73515
Bakewell Based Taxis
Pacman - 07971 400015
Al's - 07866 661188
Matlock Based Taxis
Matlock Taxis: 01629 584195
Fox Cars: 01629 583333
Toad Cars: 01629 732705/07779703006
DJG Taxis – a taxi/mini bus (8 seater) service: 01629 650025/07767238331
Neil’s Taxis: 07816201746
Leek Based Taxis
Leek Link Taxis: 01538 399999
Leek Taxis: 01538 340006
Teletaxis: 01538 713132
Taxico: 01538 387777
Malkins Taxis: 01538 386797
Intercity Private Hire: 01782855855 (based in Stoke-on-Trent)
Hope Valley Based Taxis
Sickleholme Private Hire Taxis 07773 763 445
Grindleford Private Hire 01433 630360
Corporate Services of Hope 01433 620525
Read our blog for our top 10 dog walks in the Peak District
You can find a full list of our recommended activities for each property on individual property pages under the Your Stay section. If you are looking for more general recommendations please see our activities pages.
You can find a full list of our recommended food and drink options for each property on individual property pages under the Your Stay section. If you are looking for more general recommendations please see our outside catering recommendations in the Peak District
Peak Venues Properties
Some common questions about Peak Venues properties.
Some of the most commonly asked questions at Peak Venues.
We do have to know the details of each person that is staying in the property to meet fire regulations, insurance and health and safety requirements.
We ask for your expected numbers at the booking stage, so that we are comfortable you are not exceeding the capacity of the property. Two weeks prior to your arrival, we will request the full list of guests' names and also your room requirements so that we can plan that your beds are made up correctly for your stay.
One of the hardest parts of being the lead guest organising a holiday for multiple people is often gaining commitment from the group after the deposit has been paid. On occasions, we find that when the balance is due, you may experience your numbers dropping and therefore the cost per head increases.
As you are paying for exclusive use of a venue (not per person) we are unable to renegotiate the price. Please take this into account before committing to a booking.
If your group size does decrease and you wish to cancel the booking, of course we will assist you in any way possible. As a goodwill gesture, where you do not have insurance, then we will do everything we can to resell your booked dates.
If you think you have left any personal items in a property after your departure, please contact us.
Should you wish your items to be returned, we are happy to do so however please note we do charge a minimum £10 postage fee, for any larger items there may be an additional charge. We will hold lost property for 1 month then dispose of the item.
We often get asked if guests can hire hot tubs from external companies and unfortunately, we are unable to allow them. Just to explain we have a few reasons why:
Our Properties are within the National park, near rural villages or hamlets and have neighbouring properties nearby and it is very important for us not to promote house parties. Even though for most of our guests are totally respectful of our terms and Conditions with regards to late night noise, from our experience when a hot tub is installed the temptation to use it in the evenings becomes a problem with external noise late at night.
Other reasons are access, electric supplies, health and safety and insurance.
We are also afraid that none of our properties have a swimming pool.
Yes, this is absolutely fine with us we just ask that all deliveries be arranged for after your first guest has arrived at the property for them to receive delivery, as we cannot accept this on your behalf.
Each property now features their own availability calendar. So click on the property you are interested in and there is an availability tab. Look for your ideal dates and it will show whether this property is available or not
We do not usually rent out to weddings as we do not have the staff or set up to dedicate any time to help with your planning or actual event. You are also not allowed to exceed the numbers of guests over and above the property capacity and unfortunately we do not allow marquees or gazebos to be erected in the grounds. We do not allow live bands, PA systems and discos.
However, we have had successful small and informal low key weddings where guests marry locally and then hire out the venue as a self catering option and we leave it to you! If this can work we do advise a viewing of the property before you book to see that it can suit what you are looking for to make sure you are totally happy with all equipment and facilities
Unfortunately, none of our properties have large open-plan spaces which can be a struggle for those wanting to practice yoga. Although some of our properties do have large dining rooms, we prefer our guests not to move furniture for their own safety and also in case of any damage created by this. Some of our venues do have lovely large gardens, but please note we are in the peak District and weather can be unpredictable so a back up option (which unfortunately we cannot provide but previous guests have looked at hiring the local village halls etc) would be essential.
Yes, we have a great selection of venues that can be used as exclusive use for your Corporate stay. Please take a look at our Corporate Page for further details as to which properties can work best for you and your team.
If you take a look on our website and follow the link "activities in the Peak District" this will give you a breakdown of all local activities you are able to enjoy. Whether it be something sporty or maybe a company coming to the property for a pamper weekend or wine tasting etc, we have hopefully got all options covered!
We like to keep things local and we get asked a lot about farm shops and butchers in the area. A local producer "Sauced here" has similar functionality to an on line supermarket but only supplies local produce. You can order your wine, meat, vegetables and dairy and so much more through this service and it can be delivered straight to your holiday cottage or you can even click and collect from a local pick up point. The details are within our Finer Details page on every property.
Arranging a private chef to come to the property is also easy to do - follow our link for caterers and private chefs and let someone else do the cooking and tidying away for you whilst you can relax!
Yes we can , you can add these at the time of booking on the form or when we send the bed requirement form nearer to your stay they can be selected at this stage too. We do ask you to provide your own bed linen for the travel cots as unfortunately we do not supply these.