Frequently Asked Questions

How To Make a Booking

General questions and answers about booking with Peak Venues

All of our properties can be easily booked via our online booking system. You can search for your property and prices here

If you have any questions or would prefer to discuss your booking with us please contact us and we will be more than happy to help with your booking. 

Fly us an email to tell us which property you are interested in. Provide us with as much information as possible such as the numbers and the make up of your group (adults/children/infants) and the nature of your planned visit i.e. family gathering, friends get together, stag/hen do, birthday celebration. We work on emails 7 days a week so will respond promptly and send you all the options that are available and best suited to your requirements.

Once you have booked, our job is to make sure you enjoy your stay. Between confirmation and your arrival date, we will send you helpful reminder emails of payment dates. We will also provide you with lots of information and recommendations to help you make the most out of the Peak District.

Stay in the Peak District

General Hints and Tips from Peak Venues to help with your Stay in the Peak District.

We are fortunate to have lots of space in the Peak District so it's often easy to find free places to park. In busy areas such as Bakewell there are car park meters which charge by the hour. If you are staying for a few days and intend to travel to a few different places in the Peak District you can get a Derbyshire Dales Rover pass for either 3 or 7 days. More details and the link to buy one of these online can be found on this link

We recommend you pre-book your taxi's in the Peak District as we are quite remote and there are not an abundance of taxi services.

Buxton Based Taxis

A2Z Cars - 01298 24455

Buxton Radio Taxi's - 01298 23457

Allied Taxi's - 01298 72123

Jam Taxis - 01298 72333

A Cabs - 01298 70423

Holmes Hire Taxis - 01298 22968

ABC Taxis - 07966 571032

Crescent Cars Buxton - 01298 73515

Bakewell Based Taxis

Pacman - 07971 400015

Al's - 07866 661188

Matlock Based Taxis 

Matlock Taxis: 01629 584195

Fox Cars: 01629 583333

Toad Cars: 01629 732705/07779703006

DJG Taxis – a taxi/mini bus (8 seater) service: 01629 650025/07767238331

Neil’s Taxis: 07816201746

Leek Based Taxis

Leek Link Taxis: 01538 399999

Leek Taxis: 01538 340006

Teletaxis: 01538 713132

Taxico: 01538 387777

Malkins Taxis: 01538 386797

Intercity Private Hire: 01782855855 (based in Stoke-on-Trent)

Hope Valley Based Taxis 

Sickleholme Private Hire Taxis 07773 763 445

Grindleford Private Hire 01433 630360

Corporate Services of Hope 01433 620525

Ashbourne Based Taxis

Read our blog for our top 10 dog walks in the Peak District

You can find a full list of our recommended activities for each property on individual property pages under the Your Stay section. If you are looking for more general recommendations please see our activities pages. 

You can find a full list of our recommended food and drink options for each property on individual property pages under the Your Stay section. If you are looking for more general recommendations please see our outside catering recommendations in the Peak District

Booking Details

Questions regarding making a booking with Peak Venues.

Demand for our properties are high and we can receive multiple enquiries for the same property and dates. We do understand it is very tricky to organise a group stay and we do our very best to assist you with prompt communication. However, in order to keep the booking system straight forward and ensure all potential guests have a fair chance of booking, we are not able to offer you a hold on the dates.

We welcome all types of groups but some of our properties have restrictions i.e. single sex groups, hens, stags due to village or residential location, noise. We have so much choice we are very happy to advise where you will be most suited for your stay - the enjoyment of your stay will be affected if you breach our guidelines. 

We have very strict noise policy with a zero tolerance policy on all late night noise. All outside music and activities is prohibited after 10pm on most properties so not to disturb nearby residents. Some properties have further exceptions. You can find further details on our noise policy in our Terms and Conditions. 

It is important for health and safety, fire regulations and insurance that we know the exact breakdown of your group. Properties are set up and equipped for the capacity advertised. Please do check with us if you are expecting any extra day guests to visit during your stay as there may be restrictions on parking, inadequate facilities etc at the property.

Peak Venues are on emails 7 days a week. If you are not able to contact us via phone please send us an email and we will get right back to you (We aim to answer all emails within 24hrs). 

Our telephone lines are available

Monday - Friday 9.30am - 4.30pm

Saturday 10 - 1pm

Sunday Closed

General Questions

Some of the most commonly asked questions at Peak Venues.

We do have to know the details of each person that is staying in the property to meet fire regulations, insurance and health and safety requirements.

We ask for your expected numbers at the booking stage, so that we are comfortable you are not exceeding the capacity of the property. Two weeks prior to your arrival, we will request the full list of guests' names and also your room requirements so that we can plan that your beds are made up correctly for your stay.​

One of the hardest parts of being the lead guest organising a holiday for multiple people is often gaining commitment from the group after the deposit has been paid. On occasions, we find that when the balance is due, you may experience your numbers dropping and therefore the cost per head increases.

As you are paying for exclusive use of a venue (not per person) we are unable to renegotiate the price. Please take this into account before committing to a booking.

If your group size does decrease and you wish to cancel the booking, of course we will assist you in any way possible. As a goodwill gesture, where you do not have insurance, then we will do everything we can to resell your booked dates.

If you think you have left any personal items in a property after your departure, please contact us via email:

Should you wish your items to be returned, we are happy to do so however please note we do charge a minimum £10 postage fee, for any larger items there may be an additional charge. We will hold lost property for 1 month then dispose of the item.

We have one sister site with a shared indoor heated swimming pool. You can find details of this on this link

We often get asked if guests can hire hot tubs from external companies and unfortunately, we are unable to allow them. Just to explain we have a few reasons why:

Our Properties are within the National park, near rural villages or hamlets and have neighbouring properties nearby and it is very important for us not to promote house parties. Even though for most of our guests are totally respectful of our terms and Conditions with regards to late night noise, from our experience when a hot tub is installed the temptation to use it in the evenings becomes a problem with external noise late at night.

Other reasons are access, electric supplies, health and safety and insurance.

We are also afraid that none of our properties have a swimming pool.

Yes, this is absolutely fine with us we just ask that all deliveries be arranged for after your first guest has arrived at the property for them to receive delivery, as we cannot accept this on your behalf.

Each property now features their own availability calendar. So click on the property you are interested in and there is an availability tab.  Look for your ideal dates and it will show whether this property is available or not

We have one sister site which combines holiday cottages with a wedding Venue at Knockerdown Weddings and events venue

We do not usually rent out our other properties to weddings as we do not have the staff or set up to dedicate any time to help with your planning or actual event.  You are also not allowed to exceed the numbers of guests over and above the property capacity and unfortunately we do not allow marquees or gazebos to be erected in the grounds. We do not allow live bands, PA systems and discos.

However, we have had successful small and informal low key weddings where guests marry locally and then hire out the venue as a self catering option and we leave it to you! If this can work we do advise a viewing of the property before you book to see that it can suit what you are looking for to make sure you are totally happy with all equipment and facilities

Unfortunately, none of our properties have large open-plan spaces which can be a struggle for those wanting to practice yoga.  Although some of our properties do have large dining rooms, we prefer our guests not to move furniture for their own safety and also in case of any damage created by this.  Some of our venues do have lovely large gardens, but please note we are in the peak District and weather can be unpredictable so a back up option (which unfortunately we cannot provide but previous guests have looked at hiring the local village halls etc) would be essential.

Yes, we have a great selection of venues that can be used as exclusive use for your Corporate stay. Please take a look at our Corporate Page for further details as to which properties can work best for you and your team.

If you take a look on our website and follow the link "activities in the Peak District" this will give you a breakdown of all local activities you are able to enjoy.  Whether it be something sporty or maybe a company coming to the property for a pamper weekend or wine tasting  etc, we have hopefully got all options covered!

We like to keep things local and we get asked a lot about farm shops and butchers in the area.  A local producer "Sauced here" has similar functionality to an on line supermarket but only supplies local produce. You can order your wine, meat, vegetables and dairy and so much more through this service and it can be delivered straight to your holiday cottage or you can even click and collect from a local pick up point.  The details are within our Finer Details page on every property.

Arranging a private chef to come to the property is also easy to do - follow our link for caterers and private chefs and let someone else do the cooking and tidying away for you whilst you can relax!

Yes we can , you can add these at the time of booking on the form or when we send the bed requirement form nearer to your stay they can be selected at this stage too. We do ask you to provide your own bed linen for the travel cots as unfortunately we do not supply these. 

Our sister company Knockerdown Cottages is a shared site and has an Indoor Swimming Pool which is heated. Contact Knockerdown Cottages for availability

Refundable Security Deposit

Questions regarding our refundable security deposit which is payable on all bookings

A Refundable Security Deposit (the amount is variable dependent on the property, size of group or amount of properties you hire) is returned after your departure. Please note that this is a separate refundable deposit payment in addition to the 25% booking deposit which is part of your overall payment

We request this alongside your balance payment 12 weeks before your stay at the property.

In order to continuously provide a high standard of property for our guests to enjoy, it is essential that we request the guests to pay a security deposit to ensure that our properties are respected. By holding this, it assures the property owner that the guests have agreed to be responsible whilst staying and it encourages the property to be left in the same way it was at the start of the stay. We do understand that accidents do occur and are extremely reasonable with minor breakages, damage and extra cleaning.

We refund your security deposit as soon as possible (usually within 5 working days of your departure unless issues have been brought to our attention). 

During the few days after your departure, the house keeping team/owner will be servicing the property. Once the clean has been completed, we will be in contact via email with details of your refund. If you have encountered any problems at all or have experienced any issues that might hinder the process, please do not hesitate to let us know at your earliest convenience.

Peak Venues Properties

Some common questions about Peak Venues properties.

Most Peak Venues properties are dog friendly. The following properties, however, do not permit dogs. 

No 1 Church View

Thornbridge Lodge

The Derwent

Holborn Cottage

Sydnope Hill Farm

Please see a list of all our dog friendly cottages on this our dog friendly pages