Terms and Conditions

Updated 22nd April 2018

Please Note: These are the standard Terms and Conditions  . Some properties have additional specific terms for their use. Please refer to the individual property website pages for further information.


Bookings are made and accepted on the following conditions.


Contents

1.0 Definitions

2.0 Peak Venues Role

3.0 Booking and Payment

4.0 Booking Conditions

5.0 Cancellation Policy

6.0 Travel Insurance

7.0 Changes to Booking or Terms

8.0 Damage Deposit

9.0 Privacy Policy

10.0 Unsubscribe and Information

11.0 Advertising

12.0 Duration and Times of Rental

13.0 No Smoking Policy

14.0 Noise Policy

15.0 Dog Policy

16.0 Health and Safety

17.0 In Property Wifi

18.0 Extra Amenities

19.0 Right of re-entry and right to evict

20.0 Lost Property

21.0 Events Outside Our Control

22.0 Complaints and Compensation

23.0 Limitation of Liability

24.0 Severance

25.0 Variation of Terms & Conditions

26.0 Jurisdiction and Governing Law



Standard Terms and Conditions  

1.0 Definitions


When the following words (in bold) are used with Capital letters in this Terms and Conditions   document, this is what they mean:

    

1. 1 Accommodation: the period of time for which Peak Venues provide Accommodation at the Property to The Guest as set out in the Accommodation  and agreed by Peak Venues.


1.2 Booking: your request for the Accommodation as made via the Peak Venues Website, Phone or other Marketing Channel.


1.3 Owner/s: the owner of the Property (or their representative) by whom Peak Venues is appointed


1.4 Property: the property as defined within the Booking. (To include the Property’s grounds and outbuildings)


1.5 Terms / Conditions: the Terms and Conditions   set out in this document, Property Specific Terms and any other Terms provided to You by Us or the Owner/s.


1.6 Property Specific Terms: specific restrictions applicable to a Property as provided to the Guest by Peak Venues and / or the Owner/s


1.7 You/ Your / Guest/s: the guest and or his/her invitees to the Property. The Lead Guest is the lead person on the Booking confirmation.


1.8 Peak Venues / We // Us: Peak Venues is the Trading name of Derwent Venue Limited. Company registered in England and Wales with Company registration number 07285638.  Registered Office Address is Unit 1 Park Farm Industrial Units, Longstone Lane, Bakewell, Derbyshire, England, DE45 1NH. 


1.9 When Peak Venues use the words “writing’ or “written” in these Terms this will include email unless We state otherwise.


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2.0 Peak Venues Role


2.1 Peak Venues do not own the Property. Peak Venues act only as agents for the Owner/s of the Accommodation    .


2.2 Peak Venues role is limited to providing the Booking service and communicating, where necessary with the Owner/s  on your behalf.


2.3 The Owner/s  is solely responsible for providing the Accommodation and the safety of all Guests.


2.4 Peak Venues accepts no responsibility for personal injury to or death of any guests or consequential loss or damage to their properties. Please also see clause 23.0  (Limitation of liability)


2.5 Peak Venues accepts no liability for any defect in or the unavailability of the Property for any reason.


2.6 For a summary of Peak Venues, Owner/s and Guest responsibilities please see figure 1


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3.0 Booking and Payment


3.1 The price of the Accommodation will be set out at the time You place your Booking and at the time Peak Venues confirm your Booking.


3.2 Payment can be made by debit or credit card.


3.3 At Peak Venues discretion We may accept Bank Transfers and / or cheque payments. Bank Transfers must be in as cleared funds by the date specified by Peak Venues. All bank charges with relation to cheques or bank transfers are borne by the Guest.


3.4 We do not accept multiple payments for a Booking. We only accept one single payment for payment of the Security Deposit and balance payment. Payment may only be made in the currency as shown in the Booking.


3.5 Where VAT is chargeable, it is included in the sums given.


3.6 To confirm a Booking a non-refundable 25% of the Accommodation  cost deposit is required. Once your deposit has been paid You will receive a written confirmation.


3.7 When We issue Our written confirmation to You We enter into a legal written contract with You which is subject to these Terms and Conditions  .


3.8 We shall assign a reference number to the Booking. Please quote the reference number in all subsequent correspondence with Peak Venues.


3.9 The full balance must be paid 12 weeks prior to arrival. Full details will be provided by Peak Venues of how to pay.


3.10 Should the balance not be paid by You pursuant to clause 3.9 above, Peak Venues reserves the right to terminate the contract by notice in writing and without further liability to You.


3.11 Please note a  fully refundable security deposit is charged (at the balance due stage) on all bookings (between £100 and £500 depending on the property booked) and returned after your stay. Please see clause 8.0 (Damage Deposit)


3.12 Peak Venues acts as agent of the Owner/s and all monies paid by You shall be held by the Agency on trust for the Owner/s


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4.0 Booking Conditions


4.1 You have fully read and understood all the Terms and Conditions  


4.2 You must be at least 21 years old when you make your Booking for a Peak Venues Property


4.3 The number of persons occupying the Property must not exceed the maximum number stipulated in Our Property descriptions. We reserve the right to refuse entry to all Guests if this condition is not adhered to.


4.4 Requests for additional Guests must be agreed and paid for with Peak Venues prior to your arrival.


4.5 All Guests agree to arrive and leave the Property at the dates and times of the Booking (unless you notify us otherwise and agree in advance). Your Accommodation  will not be available at any times outside of the times reserved by you. We reserve the right to make a reasonable additional charge through deduction of Your security deposit in the event that you have not left the Property at the agreed departure time.


4.6 The Property is only the Property as detailed in the Booking and cannot be changed with any other Property.


4.7 This Booking agreement is made on the basis that the Property is to be occupied by the guests for a holiday as stated in the housing Act 1988 Schedule 1 Paragraph 9. The Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.


4.8 The Lead Guest will assume responsibility for all Guests compliance of the Terms and Conditions  .


4.9 Your right to occupy the Property may be forfeited without compensation if:

4.9.1 More people or pets than declared at the time of Booking attempt to occupy the property

4.9.2 Overnight guests are entertained without the Owner/s express permission.

4.9.3 Any activity is undertaken which is illegal, or may cause unreasonable noise, damage behaviour or disturbance.

4.9.4 Smoking in a designated “No Smoking” property


4.10 You shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the Booking, and shall leave the Property in the same state of cleanliness and general order in which it was found.


4.11 Peak Venues only supply the Accommodation  for domestic and private use. You agree not to use the Accommodation for any commercial, business or resale purpose.


4.12 Many of the properties are in rural areas surrounded by open fields. Please therefore expect wildlife, which may make their way into a property unbeknownst to the owner. Peak Venues cannot be held liable for disturbances, changes to the Property or problems caused by wildlife.


4.13 Owner/s reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.


4.14 You confirm that the information you have provided to Peak Venues is true, accurate, current and complete information in all respects. Should any information provided change you should notify Peak Venues immediately. Neither Peak Venues nor the Owner/s shall be liable if any incorrect information provided by You results in You or Owner/s being entitled to terminate the contract.


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5.0 Cancellation Policy


5.1  To confirm a Booking a non-refundable 25% deposit is required to be paid to Peak Venues


5.2 The non -refundable balance of the Booking cost must be received by us no later than 12 weeks before your arrival date

5.3 We reserve the right to cancel the Booking if full payment has not been received by 12 weeks prior to your arrival. If you book less than 12 weeks before the arrival date, payment of the total cost is due immediately.


5.4 Once the holiday is confirmed by Peak Venues the guest has entered a legal contract which is non-refundable under any circumstance.


5.5 In the event of a cancellation by You, You must notify us as soon as possible in writing.


5.6  In an event of the Accommodation becoming unavailable due to a problem with the house or its facilities, We have the right to cancel your Booking in advance and you will be refunded the full amount of the booking. We would only cancel your ​Accommodation if it ​was unavailable for reasons beyond Our control such as fire, flooding or structural problems​. We would attempt to offer you alternative Accommodation - however if this was not possible, or unacceptable to you, then We would refund all monies paid by you for the holiday.liability would not extend beyond this refund.



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6.0 Travel Insurance


6.1 We recommend that you take out comprehensive cancellation insurance that covers UK self-catering holidays due situations such as adverse weather, ill health and bereavement.



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7.0 Changes to Booking or Terms


7.1 Peak Venues may revise these Terms and Conditions  .


7.2 If Peak Venues revise these Terms, We will give you written notice of any changes and you can choose to cancel the Booking agreement.


7.3 You may request a change to the Booking by contacting Peak Venues


7.4 Any changes to the Booking are permitted at Peak Venues discretion.


​7.5 Alterations to confirmed bookings will be charged a £75 administration fee where a revised confirmation notice is required.


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8.0 Security Deposit


8.1 A refundable security deposit will be required to be paid by you in respect of damage to the Property, damage or loss of contents, damage or loss to keys  excessive or incorrect use of facilities.


8.2 The amount of the deposit is variable dependent upon the size of the group and or Property. Peak Venues will inform you of the amount of the security deposit to be paid.


8.3 The Owner/s  and / or Peak Venues is entitled to use the security deposit in the following circumstances.


8.3.1 Should You or any member of the party damage the Property, or any equipment or fittings at the Property, or leave it in a condition where additional cleaning is required.

8.3.2 Should You or any member of your party be in breach of any of the Terms and Conditions   .

8.3.3 Should the Owner/s be required to remedy any damage caused to the Property during the Rental period.

8.3.4 To fully charge for additional guests which have not been approved by either Peak Venues or the Owner/s

8.3.5 We reserve the right to make a charge if the cottage is left in an excessively dirty condition.

8.3.6 Should pets brought cause damage.


8.4 The Guest must report any damage immediately to the Owner/s


8.5 The security deposit is returned within 7 business days after your stay. We will contact you shortly after your stay regarding the return of the deposit by email.


8.6 Should a claim be made by the Owner/s  against the Damage Deposit, details of such a claim will be provided to You within 7 days of the end of your rental period.


8.7 Should the security deposit provide insufficient remedy, the Owner/s  shall have the right to recover any sum from You so as to make up any shortfall


8.8 In the event that You or any member of your party causes severe damage to the Property which results in the Owner/s having to cancel subsequent bookings and / or pay compensation to any person due to the Property being left in an uninhabitable state by You, or which reduces the services offered to subsequent guests. You shall indemnify the Owner/s in full for any loss incurred by them which the security deposit does not cover.


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9.0 Privacy Policy


9.1 Ensuring the privacy and security of your personal information is very important to Peak Venues. Peak Venues will be what is known as the ‘controller’ of the personal data you provide to us.


9.2 Our privacy policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information. We will only use the information that we collect about you lawfully in accordance with such legislation as the General Data Protection Regulation (GDPR) and The Privacy and Electronic Communications (EC Directive) Regulations 2003.


9.3 Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any special categories of personal information about you (often known as ‘sensitive personal data’ such as sexual orientation, race or other similar information).


9.4  How does Peak Venues collect your personal information:


We will collect your personal data from one of the following ways:


9.4.1 When you contact us (via Phone, email, Peak Venues website or via any 3rd Party website)  to make an enquiry about Peak Venues or the Properties advertised.

9.4.2 When you make a Booking with Peak Venues (via Phone, email, Peak Venues website or via any 3rd Party website)

9.4.3 When you enter into a prize draw or competition with Peak Venues

9.4.4 When you sign up to Our marketing communications through our website or any other marketing channels

9.5 Why we collect your Personal information:

We use Personal Information to conduct business, provide information and support for products and services, better understand your needs, refine and develop our business, improve services, personalize communications and ensure the best quality service experience.


9.6 Enquiries and Bookings


9.6.1 We need to know basic personal data in order to provide you with the service you have engaged us to provide.


9.6.2 We will ask questions relevant to us making sales recommendations and understanding your needs as a customer of Peak Venues.


9.6.3 We will use your personal information to make Your Booking Agreement with Peak Venues. The minimum Personal Information required to make a Booking with Peak Venues is Your Email Address, Phone Number, Full Name and Full Mailing Address.  


9.6.4 In addition we collect your information to assert our right to be recompensed in return for these services, as per the Booking agreement we have with you.


9.6.5 If you do not provide this Personal Information, then we will be unable to provide the services you have requested. We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide with you.


9.6.6 The information we collect is for Peak Venues and we do not release your information to third parties (other than where necessary to perform a service, such as to the Owner of the Property to prepare your Property).


9.6.7 In addition to personal information we store transaction history for Bookings you make.


9.6.8 We do not retain information relating to credit or debit cards. We use third party Sage Pay Europe for secure payments for online transactions. To view their privacy policy click here https://www.sagepay.co.uk/policies/privacy-policy


9.7 Future Marketing


9.7.1 We will only email you with Our newsletters and marketing offers if you have given us your consent.


9.7.2 Please note that if you consent to being sent our marketing information via email then your data will be shared with and you will be contacted by the third party organisation MailChimp, who will make this contact on our behalf (https://mailchimp.com/).


9.7.3 Your consent history to receive marketing materials will be held on the MailChimp platform.


9.7.4 You will always have the option not to be included and to remove yourself from our mailing lists.


9.8 What we do with your Personal Information


9.8.1 All the personal information we hold about you will be processed by our staff in the United Kingdom and no third parties will have access to your personal data unless there is a legal obligation for us to provide them with this or a necessity to carry out the services which you have engaged us to provide.


9.8.2 We use Email to manage our email communications. All details sent via email are stored within the G-Suite system. You can find full details of G-Suite Privacy Policy. (https://policies.google.com/privacy). We periodically deleted the history of messages stored in G-Suite.


9.8.3 We use Customer Relationship Management (CRM) tools to help sales staff manage customer service and interactions and to understand the sources of  We use Prosperworks to manage all CRM. You can find full details on Prosperworks Privacy Policy (https://www.prosperworks.com/privacy)


9.8.4 For the Purposes of making a Booking Peak Venues use SuperControl. You can find full details on Super Control’s Privacy Policy (http://www.supercontrol.co.uk/privacy-policy)


9.8.5 For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.


9.9 How long do we keep your Personal Information


9.9.1 We will generally keep your personal data for a minimum of 7 years, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained.


9.9.2 If you consent to marketing, any information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.  

9.10 Website

9.10.1 We do not collect any personal information from visitors to Our Website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period. This is purely statistical and cannot be used to identify an individual user.


9.10.2 The Peak Venues website is not targeted at children but in any event personal information will not be collected from children without parental consent.


9.10.3 The Peak Venues website includes links to third party websites over which we have no control. These websites should have their own privacy policies which We recommend you review. We do not accept any responsibility or liability for third party websites.


9.11 Cookies:


9.11.1 Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.


9.11.2 We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.


9.11.3 You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.


9.11.4 Information on deleting or controlling cookies is available at https://www.aboutcookies.org/


9.12 Data Storage and Security


9.12.1 Your data is stored electronically. We do not have paper copies of your Personal Information. Your data is stored on G-Suite Email and Supercontrol Booking.


9.12.2 We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. You acknowledge and agree that no Internet or email transmission is ever fully secure or error free. You agree to take special care in deciding what information you send to us via email.


9.12.3 We ensure high standards of system password management and regularly change and review our internal password policy. In addition we ensure a high standard of training and internal security compliance.


9.13 Your Financial Information


9.13.1 We do not retain information relating to credit or debit cards. We use third party Sage Pay Europe for secure payments for online transactions. To view their privacy policy click here https://www.sagepay.co.uk/policies/privacy-policy


9.13.2 On rare occasions Peak Venues will process a telephone payment. In this situation the Personal Financial Information you have provided is destroyed immediately following the confirmed transaction.

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10.0  How to unsubscribe, delete or retrieve the information we hold about you:


10.1 If at any point you wish to see the information we hold about you, if you wish to stop receiving our marketing or wish for us to delete your information then there are a number of things you can do.


  1. You can phone  on 01629 888666 and speak to any member of the team.

  2. You can click ‘unsubscribe’ to any marketing information which we send to you.

  3. Email Peak Venues at admin@peakvenues.co.uk


10.2 We will provide all Personal Information that we have on You within 2 weeks.


10.3 If you believe that any information We are holding is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect


10.4  Where We are aware of a data breach, We will inform the Information Commissioner's Office within 72 hours of first having become aware of the breach where that breach is likely to result in a risk to individuals Personal Data


10.5 We will notify You without undue delay after first becoming aware of a data breach.


10.6 Queries relating to Our use of personal information should be addressed to admin@peakvenues.co.uk


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11.0 Advertising


11.1 We have compiled the information on Our website www.peakvenues.co.uk and any authorised third-party websites or advertisements as accurately as possible at the time of going to press.


11.2 We make every effort to ensure that the property details supplied to us by the Owner/s are accurately reproduced. Mistakes may occur from time to time and confirmation should be requested prior to booking.


11.3 The Guests accept that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Guests standards.


11.4 If a facility is particularly important to you, please check with us prior to your booking.


11.5 Occasionally, unforeseen problems mean that some facilities or services (such as wifi) become unavailable, and if this is the case We will tell you as soon as reasonably practical after We have been made aware of the situation.


11.6 Peak Venues cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.


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12.0 Duration and Times of Rental


12.1 Your Accommodation will be available to you after 3 pm on the start date of your holiday and you must leave by 10 am on the last day of your stay.


12.2 Where there is a variation to check in and check out times written notification to You will be provided by Peak Venues through the Booking Confirmation.


12.3 The period before and after your stay is probably booked by other guests, so please respect Our check in and departure times so We have enough time to prepare for the next group (the result of your late departure could incur charges against your Security Deposit as a result of housekeeping staff being prevented from accessing the property at the agreed departure time).


12.4 You must allow the Owner/s or any representative of the Owner/s access to the property at any reasonable time during your stay.


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13.0 No Smoking Policy


13.1 All of Our properties are non-smoking properties. Smoking is not allowed anywhere within the Properties.


13.2 The Agency and the Owner/s reserve the right to make a charge to the security deposit where guests have contravened an Owner/s request for their property to be smoke free.


13.3 Should the security deposit be insufficient to remedy such breach, the owner of the Property shall have the right to recover any sum from You so as to make up any shortfall.


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14.0 Noise Policy


14.1 We have a strict  zero-tolerance policy on late-night noise. All outside music and activities is prohibited after 10.00pm so not to disturb nearby residents. The 10pm curfew applies to the following properties:

Holly Bush Farm, Hurdlow Grange, The Derwent, Cliff House, Lapwing Barns, Dale House, Thornbridge Manor, Thornbridge Lodge, The Telephone Exchange, The Star, Oak Tree Farm, Burrs Farm, Benty Grange, River Cottage, Swallow Barn, Lambton Cottage, Fairfield House, The Barns, Churchview, The Stocking Mill, Top Shippon, Riverside Cottages, Ashford Mill, Wynfield, Shippon Barn, Edge Cottage.


14.2 Some Properties have earlier time restrictions due to the residential location of the Property. 

* 9.00pm Curfew Properties:  The Greenman, The Crewe and Harpur, Holly Bank House, Redhurst Barn, Buxton Lodge and  Roslyn House. 

* 9.30pm Curfew Properties:  Priestcliffe House. 


14.3 The following restrictions apply to all properties

14.3.1 You or any member of the party must not take radios, CD players or other sources of music outside

14.3.2 You will not turn up the music within the Property to provide music outside

14.3.3 You must limit any loud outside music playing inside the Property, so it cannot be heard outside

14.3.4 Use of fireworks are not permitted under any circumstance

14.3.5 We do not allow hiring of hot tubs, live bands, other live acts, PA systems, discos, marquees or gazebos at any Peak Venues Property


14.4 The Agency and Owner expect that you and every member of your party will undertake to:

14.4.1 Be considerate to the neighbours of the Property at all times and more specifically during the early hours of the morning and late evening

14.4.2 To ensure that any deliveries or taxis are provided with clear instructions to the property so not as to inconvenience neighbouring properties


14.5 Should You be in breach of any of the conditions set out in Clause 14 and the Agency and/or Owner have received a complaint by a third party, The Agency and/or Owner will provide you with a verbal warning and an opportunity to remedy the breach in the first instance. 


14.6 Should you fail to observe the conditions set out in this Clause 14 and a warning has been given set out in 14.5 above, the Agency and/or Owners shall have the right to ask you to leave the Property Immediately thus terminating the Contract and in such a case neither the Owner nor the Agency shall be liable to you for any reimbursement of any money paid, including the Security Deposit. 


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15.0 Dog Policy


15.1 For the avoidance of doubt, this policy applies to all pets and not just dogs


15.2 Responsible pet owners are welcome to bring dogs to specific ‘Dog Friendly’ properties. When Booking it is essential that you check the acceptance of your pet and the maximum number of dogs you are authorised to bring.


15.3 We charge £20 per dog to stay at Our ‘Dog Friendly’ properties. However, if there is extra cleaning above and beyond the normal clean (especially if We find they have been in the bedrooms/upstairs) We have the right to retain an agreed fee for any extra work carried out for excessive cleaning that may incur an additional charge and this will be at the Owner/s discretion.


15.4 Guests wishing to take pets on holiday must abide by the following rules (failure to do so may result in you being asked to leave without compensation):


15.4.1 Dogs must be under strict control at all times while in the property

15.4.2 Dogs must be well behaved and house trained and We have a strict policy that the dogs are kept strictly out of bedrooms and off the soft furnishings and beds

15.4.3 Any fouling must be cleared up by You without delay

15.4.4 The dog owner must bring the dog's bed or basket for sleeping in

15.4.5 Dogs MUST NOT be left alone in the property or elsewhere at any time.

15.4.6 Dogs MUST NOT lie on beds and hair must be well cleared up before departing.

15.4.7 Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property.


15.5 Should you have any dog or pet allergies, a property may state that no pets are allowed. This however, does not necessarily mean that no dogs or pets have occupied the Property.


15.6 Should any of the conditions stated in clause 15.4 above be breached by You, Peak Venues and or the Owner/s have the right to deduct any sum from the security deposit so as to deal with such a breach.


15.7 Should the security deposit be insufficient to remedy such breach, the owner of the Property shall have the right to recover any sum from You so as to make up any shortfall.


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16.0 Health and Safety


16.1 Individual house Health and Safety is Owner/s  responsibility. In all Properties you will find a Health and Safety manual which specifies details regarding fire escape routes, electrical testing and house specific details.


16.2 For your information all health and safety manuals are available on request. 


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17.0 In Property Wifi


17.1 We have no responsibility for, or control over, the internet services you access and do not guarantee that any services are error or virus free.


17.2 We have no responsibility for, or control over, the information you transmit or receive via the Internet Service.


17.3 We do not guarantee:

The availability of the service

The speed at which information may be transmitted or received via the service

That the service will be compatible with your equipment or any software which you use.


17.4 You must not use the service to access internet services, or send or receive emails, which:

are defamatory, threatening, intimidatory or which could be classed as harassment;

contain obscene, profane or abusive language or material;

contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);

contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;

contain material which infringe third party’s rights (including intellectual property rights);

Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

We may terminate or temporarily suspend the service if We reasonably believe that you are in breach of any provisions of this agreement.


17.5 You must not use the service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.


17.6 You agree and acknowledge that We may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.


17.7 You confirm that you accept these Terms and Conditions    as the basis of use of the wireless internet access provided at the property that you have booked for your stay.


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18.0 Extra Amenities


18.1 Some properties have extra amenities such as hot tubs and games rooms


18.2 All amenities should be used with great care and user manuals and signage should be referred to where available.


18.3 You and every member of your party are responsible for the safety of any child using such amenities.


18.4 The Agency and / or Owner/s will provide you with an information pack, the rules in which must be complied with by all persons using such amenity.


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19.0 Right of re-entry and right to evict


19.1 The Owner/s is entitled to enter the Property, without providing You with prior notice in the following circumstances.


19.1.1 In an emergency, to include where repairs are required to be carried out due to a report made by You or damage caused by You.

19.1.2 Should you be in breach of any of these Conditions or Peak Venues, the Owner/s or the Owner/s  Representative has reasonable grounds to believe that you are in breach of these Conditions and of the Contract

19.1.3 Peak Venues or the Owner/s  have received reports from a third party that may lead you to being in breach of these conditions or contract.


19.2 The Owner/s or the Owner/s  Representative is allowed to enter the Property to inspect it. In this circumstance, reasonable notice will be given first.


19.3 Should access be required, You agree not to obstruct the re-entry of the Owner/s and / or the Owner/s  Representative (to include workmen/women) to the Property.


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20.0 Lost Property


20.1 Please contact the Owner/s or Owner/s  Representative as soon as possible if you  think you have left any personal items in a property after your departure.


20.2 Should you wish your items to be returned, We will happily do so but a postage fee of £10 must be paid and cleared in advance by you.  For larger personal property items there may be an additional charge.


20.3 The Owner/s Or Owner/s Representative will aim to return lost property within 14 business days of payment being received.


20.4 In the event of  Owner/s Peak Venues finding any personal property, We will hold lost property for 1 month then dispose of the item.


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21.0 Events Outside Our Control


21.1 Peak Venues will not be liable or responsible for any failure to perform, or delay performance of, any of Our obligations under these Terms that is caused by an event out of Our control.


21.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation, actions or omissions of the Owner/s (including, but not limited to, cancellation or failure to provide access to the Property) strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations.


21.3 Peak Venues will not be liable to You for any loss incurred by You for events that are outside Our control.


21.4 Please refer to clause 6.0  (Travel Insurance)


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22.0 Complaints and Compensation


22.1 Should You wish to make a complaint during the Accommodation  rental period, You should notify the Owner/s or of any such complaint promptly, so that every attempt can be made by the Owner/s and / or Peak Venues to resolve the issue as soon as possible. If you cannot contact the Owner/s then please contact Peak Venues on 01629 888666


22.2 Should You be dissatisfied with the Owner/s response, Peak Venues may (but is not obliged to) liaise with the Owner/s in an attempt to resolve the complaint.


22.3 All complaints must be made whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owner/s representative or the Agency the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.


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23.0 Limitation of Liability


23.1 Neither Peak Venues nor the Owner/s excludes or limits their liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or the negligence of employees or agents; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Booking service.


23.2 To the fullest extent permissible by law Peak Venues disclaims any and all promises, warranties, conditions, or representations relating to the Booking Service. In particular Peak Venues does not make any promises with respect to.


23.2.1 The availability of the Peak Venues website

23.2.2 Errors contained in any documentation supplied by the Owner/s or their representatives which may or may not appear on the Peak Venues website or other materials

23.2.3 The quality or suitability of the Property or the Owner/s


23.3 Peak Venues shall not be liable to You for any loss You incur in the event that the Owner/s  overbooks the Property or cancels Your booking


23.4 You acknowledge that in Booking the Property, all personal belongings and vehicles including the contents of those vehicles, belonging to You and or any member of your party, is left at the Property entirely at Your and their own risk. The Agency shall accept no responsibility for any loss, or damage to You or your guests personal property during the Rental Period,


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24.0 Severance


24.1 If any provision or part provision of these Terms and Conditions    is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of the conditions.


24.2 If one party gives notice to the other of the possibility that any provision or part provision of these conditions are invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal valid and enforceable, and to the greatest extent possible, achieves the intended commercial result of the original provision.


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25.0 Variation of Terms & Conditions


25.1 No variation of these Terms and Conditions    shall be effective unless it is in writing and signed by Peak Venues the Guest and / or the Property Owner/s (or their authorised representative)


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26.0 Jurisdiction and Governing Law


26.1 These terms and governed by English Law. You agree to submit to non-exclusive jurisdiction of the English Courts. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident in Scotland you may also bring proceedings in Scotland.


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Figure 1


Summary of Responsibilities


Peak Venues Responsibility 


  • Booking Management

  • Enquiry Management

  • Owner/s Communications regarding Accommodation     Bookings

  • Booking Communication

  • Marketing and Advertising of Property

  • Price Sold

  • Holding Security Deposit

  • Data Protection of Guest Information

  • Advice and Added Extras

  • Terms and Conditions   

  • Owner/s  Agreements

  • Feedback Management


Owners Responsibility 


  • Guest Stay

  • Guest Safety and Security

  • Specific House Health and Safety

  • House Maintenance

  • Property Standards

  • Lost Property

  • Availability of Property

  • Check In and Check Out procedures

  • Access to property

  • Cleaning and facilities

  • Complaints regarding Property

  • Authorisation of security deposit return


Guest Responsibility 


  • Travel Insurance

  • (Please note We highly recommend insurance for all stays)

  • Transport to and from Accommodations    

  • Ensuring adherence of all guests to Terms and Conditions outlined in this document.   

  • Notifying Peak Venues and or Owner/s of changes to Bookings

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