We have put together the information below to explain the steps we have taken to prepare your property, as well as some handy tips on ways you can holiday safely whilst still having a wonderful stay with us. Please take a few moments to read through the details as it may affect your upcoming stay with us.
Our Commitment to You
We are ‘Good to Go’
We are ensuring that the property you have booked will be cleaned and sanitised to the Covid Ready Guidelines from PASC UK, the AA Covid Confident scheme and Visit Britain ‘Good to Go’ Accreditation. We have produced a Risk Assessment that covers all aspects of our business and this can be seen on request.
In order to for us to adhere to Industry cleaning accreditation's, and to keep all of our guests and our housekeeping teams safe, we have made the following changes to how we operate:
- Cleaning Protocols As each and every property already goes through a strict cleaning process, we are confident that cleanliness levels will always exceed our guest’s expectations. In addition to our standard cleaning protocol that has been in place for many years, we have an additional disinfection protocol which takes place after every guest check out. This has been created using the CDC, EPA, UK Government and World Health Organization guidelines for disinfection in light of the Covid-19 Pandemic. To adhere to Industry Standard Accreditation's, all the high touch points in our properties will now be thoroughly disinfected at each changeover clean. This will be done using a disinfectant with either hydrogen peroxide, ethanol or sodium hypochlorite in it; bleach with a 0.5% concentration or an alcohol-based product with at least 62-80% alcohol which is sufficient to kill most germs, including Coronavirus.
- Extended changeover hours. During 2021, our standard arrival time is from 5pm and we ask guests to depart by 9am at the latest. We appreciate that these times may seem restrictive, especially if you have young children, but in light of COVID-19, we have to respect both cleaning teams and guests as each home continues to undergo a thorough clean and sanitisation process as part of the changeover between bookings. We have advised all owners to make extra provisions, conduct risk assessments and follow the most up to date guidance, to minimise the contact between both parties.
- Property Items. You may find that some property items have been removed such as games/books/tea/coffee/sugar/oils and condiments (some food items may have been replaced with individual sealed sachets). For the avoidance of doubt we recommend you bring your own with you.
During your stay
What to do if a member of your party develops COVID-19 symptoms
- If you or a member of your party develop Coronavirus symptoms at any point during your stay you must contact your house representative listed in your check in details. Please be aware that if you or a member of your party develops symptoms whilst on holiday, you and your party must go home immediately to self-isolate and inform us straight away so that we can take the necessary actions for deep cleaning the property.
- Please also follow the latest NHS advice and Government Guidelines throughout your stay.
Before you head home
We would not normally expect guests to do this but to help us all stay safe; we kindly ask that guests carry out the following procedures before they depart:
- Please strip all bed linen and towels and place them into the provided linen bags.
- We also ask you to bag, tie and remove all rubbish from the property upon departure. Details of bin and recycling facilities are provided in the property welcome folder.
- Where there is a dishwasher please load and set running.
- Please double check you have all your belongings before you leave.
- A prompt 9am departure is essential for our clean teams to carry out our detailed cleaning protocol and to ensure all of our guests are arriving to a clean and sanitised property.
Shop at home.
We recommend that your initial supermarket shop is done at home and that you bring what you need for the first few days. This also means you can relax into your holiday as soon as you arrive.
Food box delivery.
Fresh and locally sourced food boxes can be delivered straight to your door. We recommend Sauced Here; they deliver across the Peak District and have a fantastic selection of great Peak District produce.
Eat out or Order in.
Most restaurants, pubs, and cafes will now be open from the 17th May. They will have social distancing measures in place and we ask all of our guests to kindly respect these when visiting local businesses. 2021 is set to be a very busy year and with this is mind we recommend booking tables (and other activities) well in advance of your stay to avoid disappointment. Many local businesses will welcome your custom and have enabled online ordering, pre ordering and advanced table bookings so why not get your favourite meals booked in. Here is our top 3 places to try:
With our properties all being in beautiful locations, there is no need to travel far on holiday to enjoy the scenery. We suggest avoiding the usual hot spots and tourist honeypots where possible and enjoying a relaxing holiday in and around your fabulous Peak Venues property.
Be careful before your holiday.
If you or any member of your party start to develop symptoms before your holiday it is important that you contact us right away to let us know. We will help advise on the next steps. Click here to see the NHS information page on symptoms. If you have symptoms, please only travel if you have been tested and are shown to be negative.
Please be aware that some Peak District towns may have road restrictions/closures and/or reduced parking so be sure to plan before you head out. Check out the Peak District National Park website who are providing up to date information on the availability of car parking spaces at all the sites they manage.
Respect | Protect | Enjoy
If you’ve not been to the Peak District for while or are a brand new visitor, we want to make your trip as safe, easy and enjoyable as possible so please take a moment to read the Peak District Visitor Charter and The Peak District Proud guidelines
Other useful sites to visit before you travel are:
- Derbyshire County Council
- High Peak Borough Council
- Derbyshire Dales District Council
- Amber Valley Borough Council
- The National Trust
If you have any further questions regarding any of the information provided here please don't hesitate to contact us. Thank you for your understanding and we wish you a fantastic holiday!