Cancellation Policy

Standard Cancellation Policy

CANCELLATION - see full T & C's click here

For Bookings Confirmed on or after 9th June 2020 and up to 11.59pm on 8th January 2021 are covered under a different set of Terms and Conditions and are available upon request by emailing hello@peakvenues.co.uk.

For Bookings Confirmed on or before 8th June 2020 and after 12.00am 8th January 2021 the following Term and Conditions apply to cancellations.

Where Your Booking is made using a third party provider or booking agent (“Third Party Provider”) the terms and conditions notified to You by that Third Party Provider will apply to Your Booking, instead of these Terms and Conditions.

We reserve the right to cancel the Booking if full payment has not been received by 12 Weeks (84 days) prior to Your arrival or by such other date as We may specify in writing.

In the event of a cancellation by You, You must notify Us as soon as possible in writing.

Peak Venues will apply the scale shown in the table below to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.

Notice of cancellation

The percentage total booking value payable by the Guest

More than 12 Weeks (84 days)

No additional charge – the balance for the Booking will not be due, however the 25% Booking Deposit will not be refunded

More than 8 Weeks but less than 12 Weeks (56-83 days)

50% of the total Booking cost will be charged, and the 50% remainder will be refunded to You

More than 4 Weeks but less than 8 Weeks (28-55 days)

75% of the total Booking cost will be charged, and the 25% remainder will be refunded to You

More than 2 days but less than 4 Weeks (2-27 days)

90% of the total Booking cost will be charged, and the 10% remainder will be refunded to You

Less than 2 days to 0 days

100% of the Booking Fee will be charged

On receipt of the cancellation, the above chart states the amount the Guest remains liable for at that point in time. Peak Venues will make every attempt to relet the dates to obtain a replacement booking. If the dates are re-let You will receive a refund equal to the re-let rental rate, which may be less if the rates are reduced in line with market forces or if the relet period is shorter than the original booking period. An Administration Fee of £100 will be charged to the Guest and will be deducted from the refund sum due if a relet is successful. Please allow up to 7 working days for a refund to be issued by Peak Venue’s. Card payments may take longer to credit Your account which is outside of the Peak Venue’s control.

For example:

  • A fully paid £1000 booking, cancelled, and then relet at less than the 12 Weeks (84 days) but more than 8 Weeks (56 days) stage for £1000, means that the original Guest will be refunded £900 (£1000 minus the admin charge of £100 = £900)
  • A fully paid £1000 booking, cancelled, and not relet at less than the 12 Weeks (84 days) but more than 8 Weeks (56 days) stage, means that the original Guest will be refunded £500 (£1000 minus the 50% of the total booking cost = £500)

Cancellations received exactly twelve Weeks (84 days) from the check-in date, must be made before 12 noon.

If You intend to cancel Your booking due to Covid-19 reasons, please refer to our Covid-19 Book Safe Promise 2021 for more details.

We strongly recommend that You take out comprehensive cancellation insurance that covers UK self-catering holidays.