Book Safe Covid Promise
Our Covid-19 Book Safe Promise for Stays in 2021
We understand that 2021 will continue to be a year of uncertainty when it comes to planning your holiday.
We want you to be able to book with confidence so that you can look forward to your stay with friends and family, not worrying that a COVID related issue might mean that you are out of pocket.
Should your 2021 holiday be disrupted by COVID-19 restrictions, please be assured that you will not lose the value of your booking. Any new bookings made after 8th January 2021 with a 2021 arrival date will now be covered by our Book Safe Covid promise. You can choose any one of the options below if either we have to cancel the property you have booked as it is closed due to COVID-19 restrictions or if you need to cancel your booking because UK government public health measures mean that it is unlawful for your party to travel to or make use of the accommodation you booked. Any existing bookings made prior to 7th June 2020 that have been transferred or deferred to a 2021 arrival date (due to previous Covid restrictions) will also be covered under our Book Safe Covid Promise.
**Any bookings made between 7th June 2020 and 8th January 2021 will be covered by the previous Mastercancel refund guarantee**
Simply Move Your Booking To 2022. Subject to availability, you can move your booking to the same break next year, in the same accommodation, at the same price. New bookings made after 8th January 2021 with a 2021 arrival date, and any existing bookings made prior to 7th June 2020 that have been transferred or deferred to a 2021 arrival date (due to previous Covid restrictions) can simply move their booking to the same weekend in 2022.
Transfer to a later date in 2021. Subject to availability, we will do our best to help you move your booking to a later date in 2021 at the same accommodation with no admin fees. If the cost of your new date falls into a higher season than your original booking, then you’ll need to pay the difference. If it’s in a lower season, we'll of course refund you the difference.
Defer your dates. We appreciate that peoples live are tricky and organising group stays can be challenging at the best of times. If you know you still want to stay with us but you just can't commit to a date yet, then you can defer your booking. We will hold your payment against your account and you can put this towards a new booking at any of our properties. Don’t worry about taking your time as there’s no deadline for re booking just come back to us when you are ready.
Full Refund. We will offer a full refund if either we have to cancel the property you have booked as it is closed due to the Coronavirus outbreak or if you cancel your booking because UK government public health measures mean that it is unlawful for your party to travel to or make use of the accommodation you booked. All refunds will be made after the date of departure of original booking.
If you have any further questions around our book safe promise please don't hesitate to contact us on email@example.com