Terms & Conditions
The boring but essential bit! Every effort has been made to ensure that you have an enjoyable and memorable holiday but we do encourage you to read our Terms and Conditions before you book with us.
Bookings are made and accepted only on the following:
1.0 Peak Venues Agreement
1.1 Derwent Venues Limited, trading as Peak Venues, hereinafter called "the Agency", act only as agents for (i) the owners of the accommodation ("the Owner") or (ii) other agencies who themselves act as agents for the Owner. In all circumstances the Contract of Letting is between the guest ("the Guest") and the Owner.
1.2 The Owner is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as "the Holidaymakers"). The Agency accepts no responsibility for personal injury to, or death of, any Holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Agent.
1.3 This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
2.0 Booking Conditions
2.1 You must be at least 21 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately.
2.2 The number of persons occupying the property must not exceed the maximum number stipulated in our property descriptions. We reserve the right to refuse entry to the entire party if this condition is not observed. This must be adhered to and any requests for additional persons must be arranged and agreed to by The Owners prior to arrival. Some of the accommodation has additional capacity/space on a sofa bed or folding bed. There will be an extra charge per person for numbers above the normal sleeping capacity. This will be agreed at the time of reservation. Failure to do this may result in your reservation being cancelled. Parties must not exceed the numbers specified above unless by arrangement and the owner reserves the right to ask customers to vacate if this is abused. Please make sure that the accommodation you book meets your requirements.
2.3 The Holidaymakers right to occupy the Property may be forfeited without compensation if:-
2.3.1 More people or pets than declared at the time of booking or before the commencement of the holiday to the agency and/or the number the Property holds, attempt to take up occupation.
2.3.2 Overnight guests are entertained without the Owner’s express permission.
2.3.3 Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
2.3.4 Smoking in a designated "No Smoking" property.
2.4 Group bookings of single sex parties are strictly not allowed in some of the properties unless special arrangements are made by the Agency with the Owner. Any pets you intend to take with you should be declared at the time of booking and checked and authorised via the owner and conditions adhered to (see schedule 11)
2.5 A deposit of 25 % of the booking price ("Deposit") is payable immediately, at this point your booking becomes binding.
2.6 No bookings are valid until confirmed by the Agency in writing. The Agency reserves the right to accept or refuse bookings.
2.7 The Booking Conditions will apply to all confirmed bookings.
3.0 Cancellation Policy
3.1 Once a booking is confirmed by the Agency, the Guest is responsible for the full balance of the cost of the holiday. The balance of the booking cost must be received by us no later than 10 weeks before your arrival date, together with an additional Refundable Damage Deposit (the amount is variable dependent on the size of group or amount of properties you hire and not applicable to corporate mid-week bookings). We reserve the right to cancel the booking if full payment has not been received by 10 weeks prior to your arrival. If you book less than 10 weeks before the arrival date, payment of the total cost, including the Refundable Damage Deposit is due straightaway. Payment can be taken by cheque, bank transfer or credit card (2% booking charge if not a debit card)
3.2 In the event of a cancellation by you, you must notify us as soon as possible in writing (including by email). Once the holiday is confirmed by the agent the guest has entered a legal contract which is non-refundable under any circumstances (including medical and weather related).
3.3 In the event of a cancellation by you, you must notify us as soon as possible in writing (including by email). The Agency will endeavour to re-let the property once formal cancellation has been received. If we are successful, we may at our discretion allow the guest to transfer to alternative dates and/or accommodation for a £20 (inc vat) administration fee. Once a booking has been accepted by the agent, it can only be changed to another property by treating the original booking as a cancellation. Please note that the closer your cancellation is to the start of your booking, the less likely we are to recover the cost of your booking by re-selling your accommodation.
3.4 We recommend you to take out cancellation insurance that covers pre booked UK self-catering holidays due to adverse weather, ill-health, bereavement etc as the above refund terms are non-negotiable. Your booking may not be normally moved from one date to another once made except at the discretion of the Agency and the Owner. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made.
3.5 A Guest requiring a booking to be altered once the booking has been confirmed will be charged £20.00 (inc vat) if a revised confirmation is required.
3.6 In an event of the accommodation becoming unavailable, we have the right to cancel your booking in advance and you will be refunded the full amount of the booking. We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control (such as fire or flooding). We would attempt to offer you alternative accommodation - however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
4.0 Refundable Damage Deposit
4.1 A Refundable Damage Deposit (the amount is variable dependent on the size of group or amount of properties you hire and not applicable to corporate bookings) is returned during the week after your stay. We will contact you shortly after your stay regarding the return of the damage deposit by email. The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. Although we do not expect the property to be fully cleaned, we ask you to put any furniture back as you found it, empty the dish washer and dispose of your rubbish and recycling in the bins provided. We reserve the right to make a charge if the cottage is left in an excessively dirty condition. You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your Refundable Damage Deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. No repairs of any kind to the property or contents must be attempted by you or your party. The Holiday maker must report any damage immediately to the owners. Please let us know about any problem with any appliance or fixture or fitting as soon as possible and we will ensure that, within a reasonable time, this is repaired or alternative arrangements are made.
5.0 Data and Privacy
5.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will not pass your information onto any third parties for the purposes of administration. Contractors will not be allowed to use your personal information for any other purpose that that which Peak Venues may have instructed. Your identity will also be made available to the Owner. By booking with us you are deemed to have consented to the use of personal information for these purposes. If you decide that you would prefer that your information is not used in this way or that you do not wish to receive such information, please contact us in writing or by email to email@example.com.
5.2 Peak Venues is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protections Act 1998.
6.1. The Owners shall have no liability to you for the death or personal injury to you or any member of your party. Visitors are asked to take care at all times while on our property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended at the venues. At all our properties we have a maintenance team that carry out regular inspections both internally and externally. The properties are constantly upgraded and maintained and we reserve the right to make any improvements and changes as we see fit without informing future guests.
6.2 We do not accept responsibility or liability for injury or damage to and loss of guest’s property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.
6.3 Force Majeure: The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
6.4 Wildlife: Many of the properties are in beautiful rural areas. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to the owner. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the owner in a calm and reasonable way - but only if the creatures become a serious menace. We endeavour to fill in holes created by animals however due to the location of our properties surrounded by fields and open country side it is inevitable that holes will appear at any time. Owners reserve the right to take no action if they do not consider the existence of the wild life to be a serious threat to health.
7.1. We have compiled the information on our website www.peakvenues.co.uk (“the Website”) and any authorised third-party websites or advertisements as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn (we are always seeking to improve services and facilities) for reasons outside the Agency's control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. The Holidaymakers accept that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holidaymaker’s standards. If a facility is particularly important to you, please check with us prior to your booking. Occasionally, unforeseen problems mean that some facilities or services (such as wifi) become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.
8.0 Duration and Times of Rental
8.1 Your accommodation will be available to you after 3 pm on the start date of your holiday and you must leave by 10 am on the last day (on occasions this may differ on midweek corporate bookings or at peak times. Your right to occupy the property is limited to a right of occupation for holiday purposes and such right shall terminate at 10.00 am on the scheduled date of the completion of the holiday). The period before and after your stay is probably booked by other guests, so please respect our check in and departure times so we have enough time to prepare for the next group (the result of your late departure could incur charges as a result of housekeeping staff being prevented from accessing the property at the agreed departure time). You must allow the Owner or any representative of the Owner access to the property at any reasonable time during your stay.
9.0 No Smoking Policy
9.1 All of our properties are non-smoking properties. Please note that smoking is not allowed anywhere within the cottages. The Agency and the Owners reserve the right to make a charge where guests have contravened an Owner’s request for their property to be smoke free. (In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning.) We reserve the right to seek compensation (including consequential loss) for any damage and additional costs of cleaning (such as curtains etc) caused by a guest smoking within any of the cottages. Consequential costs may be incurred where it is not possible to remove the smell of smoke from a cottage prior to the arrival of the next guest who subsequently demands compensation from ourselves.
10 Noise Policy
10.1 We have a zero-tolerance policy on late-night noise. All outside music is prohibited after 10.00pm in consideration of the neighbours. Use of fireworks are not permitted under any circumstances. Late night noise has to be confined within the building so as not to disturb nearby residents. Due to the peaceful location, we do not allow live bands, other live acts, PA systems, discos, marquees or gazebos. You are welcome to use the outdoor space (ie BBQ) but please ensure you are back inside the building by 10.00pm. Please also be aware that when the windows are open in the warmer month’s late night noise can travel. During your stay please do not exceed the maximum number of guests agreed at the time of booking and if you do have any special requests, do check with us beforehand. By confirming this booking, you have agreed already to our terms and conditions on behalf of all your guests.
11.0 Dog Policy
11.1 Responsible pet owners are welcome to bring dogs to specific ‘Dog Friendly’ properties. When booking it is essential that you check the acceptance of your pet. We do not charge for your dogs to stay at our ‘Dog Friendly’ properties. However, if there is extra cleaning above and beyond the normal clean (especially if we find they have been in the bedrooms/upstairs) we have the right to retain an agreed fee for any extra work carried out for excessive cleaning that may incur an additional charge and this will be at the Owner's discretion. .
11.2 Guests wishing to take pets on holiday must abide by the following rules (failure to do so may result in you being asked to leave without compensation):
11.2.1 Dogs must be under strict control at all times while in the property
11.2.2 Dogs must be well behaved and house trained and we have a strict policy that the dogs are strictly kept downstairs and off the soft furnishings and beds
11.2.3 Any fouling of lawns etc. must be cleared up without delay for appropriate disposal.
11.2.4 The dog owner must bring the dog's bed or basket for sleeping in.
11.2.5 Dogs MUST NOT be left alone in the property or elsewhere at any time.
11.2.6 Dogs MUST NOT lie on beds and hair must be well cleared up before departing.
11.2.7 Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges.
12.0 Lost Property
12.1 Please contact us as soon as possible if you think you have left any personal items in a property after your departure. Should you wish your items to be returned, we will happily do so but the postage must be paid in advance by you. We will advise you of our returns procedure at this point. In the event of us finding any property, we will hold lost property for 1 month then dispose of the item.
13.1. Every effort has been made to ensure that you have an enjoyable and memorable holiday however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. In the event of there being cause for complaint concerning a property, the matter shall be taken up with the Owner/representative at once, (their details are supplied on the booking confirmation and they understand that they are the first point of contact should there be cause for complaint), only thereafter reported to the Agency if required. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owners/representative or the Agency the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.
14.0 Changes to Terms
14.1. Peak Venues may revise these Terms from time to time.
14.2 If Peak Venues revise these Terms, we will give you written notice of any changes and you can choose to cancel the booking agreement.
15.0 Breach of Contract
15.1 If there is a breach of any of these clauses by the Guest or any of their party, the Owners or Peak Venues reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
15.2 If there is a breach of any of these conditions by Peak Venues or the Owners, then the Guests have the right to end the Holiday and leave.
15.3 Ending the Holiday by Peak Venues, the Owner or the Guest does not affect that party's other rights and remedies.
16.1 The Agency may as part of a booking introduce Holidaymakers to the goods and/or services of third parties. The Agency shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the Holidaymaker.
16.2 All electronic data transferred pursuant to these terms and conditions remains the property of the Agency or their agents and may not be replicated in part or whole without the Agency’s prior written permission. Electronic data will not be preserved indefinitely by the Agency.
16.3 Peak Venues may transfer their rights and obligations under these Terms to another organisation, and will notify you in writing if this happens but this will not affect your rights or Peak Venues obligations under these terms.
16.4 Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in force.
16.5 If Peak Venues or the Owner fails to insist that you perform any of your obligations under these terms, or if Peak Venues or the Owner do not enforce the owners’ rights against you, or if Peak Venues waived its rights against you Peak Venues or the Owner delays in doing so, that will not mean that Peak Venues and the Owner has waived its rights against you and will not mean that you do not have to comply with those obligations. If Peak Venues or the Owner does waive a default by you, Peak Venues or the Owner will only do so in writing, and that will not mean that Peak Venues or the Owner will automatically waive any later default by you.
17.0 Validity Clause
17.1 If any term or provision in these booking terms and conditions is found by any court, tribunal or administrative body or competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed to be severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.
18.0 Jurisdiction and Governing Law
18.1 These terms and governed by English Law. You agree to submit to non-exclusive jurisdiction of the English Courts. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident in Scotland you may also bring proceedings in Scotland.
Please note that these booking conditions supersede all previous issues
1st August 2016